Job Description

About the role The Operational Lead for the Hub Inventory & ICT (Inventory & Intercompany Transactions) team is a hands-on, operational leader responsible for delivering accurate, timely and compliant inventory and ICT reporting across APAC markets. This role leads a team of I&I Finance Analysts, oversees processes and systems, drives improvements and ensures strict adherence to internal control and month-end reporting requirements. The Operational Lead is the primary process expert for Inventory & ICT and partners closely with Supply Chain, Local Operations Controllers (LOCs) and the GSK Operations (Inventory & ICT) team to resolve escalations and enable consistent, high-quality execution across the region.
Key accountabilities
Team leadership and people management
Manage and develop a team of I&I Finance Analysts: set objectives, perform regular performance reviews, provide coaching and career development throughout the year.
Mentor team members, identify skills gaps and deliver training to strengthen capability in I&I reporting and controls.
Conduct onboarding and general Inventory & ICT trainings for new joiners.
Provide back-up/back-fill and hands-on support for I&I Finance Analysts during periods of their unavailability.
Process & reporting expertise
Act as the Inventory & ICT reporting process expert supporting all APAC markets; provide guidance and clarity on evolving reporting requirements.
Oversee I&I operational activities to ensure month-end close deadlines, Group consolidation reporting, and balance sheet reconciliations are completed accurately and on time.
Ensure the team meets agreed operational KPIs and service levels.
Controls & compliance
Own responsibility for maintaining control effectiveness: ensure no control failures in accordance with the company's Internal Control Framework.
Lead investigations and corrective actions for any control or service delivery issues and implement preventive measures.
Works closely with Supply Chain and Controllers to ensure all operational and compliance functions within the team are being properly executed in accordance with company policies and procedures.
Operational systems & continuous improvement
Oversee day-to-day operational systems and processes used by the I&I team; ensure they remain effective and fit-for-purpose.
Proactively identify opportunities for process improvement, automation, simplification, and risk mitigation, coordinate implementation across stakeholders.
Ensure Local Standard Operating Procedures (SOPs) are maintained and kept up to date with current developments and best practices.
Market transitions & stakeholder management
Oversee migration and onboarding of new markets into the I&I team: plan, coordinate testing, validate controls and ensure a smooth operational transition.
Manage escalations from LOCs, Supply Chain and Controllers; lead cross-functional resolution and escalate to senior stakeholders when required.
Collaborate closely with GSK Operations (Inventory & ICT) team to align on operational execution and change initiatives.
Decision-making & escalation
Assess a variety of evolving situations in I&I reporting, provide practical recommendations, and make informed operational decisions.
Act as the primary escalation point for complex operational and compliance matters within the Hub I&I remit.
Qualifications & Experience:
Bachelor's degree in Accounting, Finance, Supply Chain, Business or related field; relevant professional qualification (e.g., ACCA/CPA) desirable.
Proven experience (typically 5+ years) in inventory accounting, intercompany transactions, or finance operations within a multinational environment.
Demonstrated people leadership experience managing small-to-medium sized finance teams, including performance management and development.
Strong knowledge of balance sheet reconciliations, month-end close processes, consolidation reporting and internal control frameworks.
Practical experience with ERP systems and finance reporting tools; experience in system migrations or process automation is an advantage.
Excellent stakeholder management skills and experience working collaboratively with Supply Chain, Controllers and regional finance teams.
Analytical thinker with the ability to prioritize, drive continuous improvement and operate effectively in a fast-paced environment.
Strong communication skills and the ability to train and mentor others.
Behaviors & Competencies
Ownership and accountability for operational delivery and controls.
Proactive problem solver with a continuous improvement mindset.
Collaborative, diplomatic and able to influence cross-functional stakeholders.
Detail-oriented, organized and able to drive multiple priorities to completion.
Coach and mentor who supports team development and knowledge sharing.
What We Offer
Opportunity to shape and lead a critical regional function within a leading global healthcare company.
Exposure to cross-functional stakeholders across finance, supply chain and operations.
Supportive environment emphasizing professional growth, learning and process excellence.
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Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
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Skills Required