Job Description

What is it about in one line? You will be performing fraud reviews to continually safeguard YouTrip\xe2\x80\x99s reputation and customer\xe2\x80\x99s funds.

Sounds interesting? Here\xe2\x80\x99s more about us YouTrip (www.you.co) is a Southeast Asian-focused fintech dedicated to creating the next generation of digital financial services for the region. With its consumer and corporate products, YouTrip and YouBiz, the company empowers users with the most affordable and convenient financial innovations. The company is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licences with two of the largest card schemes, MasterCard and Visa. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021 and awarded Best Multi-Currency Mobile Wallet Provider at the APAC Insider\xe2\x80\x99s 2022 Singapore.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

Our Fraud Operations Team aims to protect our users from fraudulent charges and safeguard our reputation as a licensed payments service provider. As a Senior / Fraud Analyst in Malaysia, you would be responsible for identifying and resolving potentially fraudulent activity, act as the main point of escalation for resolving fraud escalations and deliver amazing customer experience.

You will:

• Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System (\xe2\x80\x9cFMS\xe2\x80\x9d) for our consumer and business segments in Singapore and regionally.
• Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimising financial losses without compromising customer experience.
• Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company\xe2\x80\x99s and users\xe2\x80\x99 interests.
• Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures.
• Perform any other ad-hoc compliance duties.
  

You are:

• Fraud enthusiast \xe2\x80\x93 you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions.
• Analytical & detail-oriented thinker \xe2\x80\x93 you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast \xe2\x80\x93 you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.
• Fearless self-starter \xe2\x80\x93 you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.
  

What can you expect from us?

• A free hand to innovate and continuously develop new processes
• Be part of the growth team of the Singapore business
• Access to deep bench of technical and business experts to work together
• Working with an entrepreneurial team of people in Singapore, Hong Kong, and Thailand
  

To apply: If you are interested in this position, please send your resume to wearehiring@you.co quoting Senior / Fraud Analyst (MY) in the subject header.