Job Description

RESPONSIBILITIES

• To process / support multiple countries under Global Lending Services activities / product; ensure authorized instruction are process accordance with established regulatory, credit and lending guidelines and policies to safeguard the Bank's interest
• To meet objectives set by the Group, Company & Department through: -
• Consistent high-quality performance in work with emphasis on accuracy, TAT & productivity
• Consistent high-quality service to customer (outside & within).
• Know fully & perform BAU within TAT without error guided by operation procedures, standard, guidelines and policies.
• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
• To avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
• Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Continue to seek improvement in self, team & operational processes to achieve service and performance excellence.
• Support the roll-out of the Company's& Group's policies and initiatives.

Strategy

• Awareness and understanding of the Group's business strategy and model appropriate to the role.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the department and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

• All responsibilities under the Risk Management Framework - both execution and supervisory - should be referenced

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [business unit / function] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Country Processing Centre

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the department and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output.
• Meeting of own performance objectives and contribute in achieving the teams' objectives.
• Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
• Assist the team management in coaching selected team members to achieve the desired level of productivity and competency.
• Contributing ideas for improvement on processes, procedures, etc. to team management.

QUALIFICATIONS: Training, licenses, memberships and certifications

• Holder diploma , degree or related certification on banking.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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