Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintain intimate knowledge of departmental standards and procedures
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest's request of using the service of safety box at all times
Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
Complete and verify forgotten ID forms
Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
Responsible for keeping up to date with information on activities and programs and other general information
Organizes and straightens area
Greet and register incoming guests
Process guest folios and collect payment
Administer and manage cash handling responsibilities
Handle guest requests and concerns promptly and with courtesy
Assist guests with any inquiries regarding local entertainment, restaurants or transportation
Maintain efficient and effective flow of information with guests and all internal departments
Handle additional duties as needed by guests or management.
Job Type: Full-time
Benefits:
Health insurance
Meal provided
Opportunities for promotion
Parental leave
Professional development
Work Location: In person
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