Job Description

JOB PURPOSE

The

Executive - ICT Support

is responsible for supporting and troubleshooting network, wireless, end-user systems and applications and reports to the ICT Manager on a day-to-day basis.

KEY RESULT AREAS/RESPONSIBILITIES

He/She will be required to assist the ICT Manager in a variety of areas. An ICT Support Executive provides secure, efficient, reliable and professional services for the school's network system. He/She responsibilities also include the school Helpdesk Support operational issues such as ticket monitoring, problem resolution, upgrade, purchasing and assets management.

DUTIES & RESPONSIBILITIES

1) Maintenance /Preventative Action

Undertake routine maintenance and repair of computing facilities in the school. Assist in the preventative maintenance (avoidance of problems) and attention to safety by ensuring measures are implemented for the correct operation of equipment. Undertake regular maintenance and routine repairs of all computers and associated equipment throughout the school. Maintain tools and equipment for repair services. Order parts and computer stocks, as required, and maintain equipment records.

2) Support Services

Provide support services for networking to enable wider access and reduced downtime of computing facilities in schools. Assist in the installation of new equipment and software. Provide technical input and assist in networking computers and associated equipment. Assist in developing and implementation of procedures and guidelines for the correct and safe operation of computing equipment. Provide on-site support for students, teachers, staff and any other service providers to the school. Log support and service requests and action taken, and provide research or solutions on remedies to be taken

1 Level

Network Administrator (Network switches, wireless router, printer/scanner, smartboard, project) Support ICT planning & implementation Student management system administrator & implementation Student login account & folder creation/ maintenance Email system, AutoCount, other administration & support Network diagram, ICT inventory & documentary

2

Level

User support - helpdesk PC & printer, projector & other ICT equipment setup Software installation mobile lab support Support in ICT planning & implementation - deployment

Other Duties

Prepare and send correspondence relating to the running, maintenance and support of the systems, including registration of hardware and software. Maintain the ICT Assets Management Control the maintenance agreement, software, minor hardware purchases and to be responsible for other resources needed for system operation including peripherals and manuals. Manage stocks of spare parts, records of usage and printer throughput. Maintain all necessary documentation including system manuals, cable diagrams, patching schedules, equipment inventories, orders, service records, loans, etc. Ensure that legal obligations are met under the control of software. To advice the ICT Manager of any deficiencies within the resource provision of the learning and teaching areas of the school and assist to raise PR and follow up with relevant department. Undertake other appropriate work and delegated by the ICT Manager, including involvement with new projects and ICT facilities as and when necessary. Participate in Disaster Recovery tests and contingency plans. To assist on the implementation of the school ICT Strategy.

JOB SPECIFICATION

Minimum Academic/Professional Qualification

Possess Degree in IT/Computer Science

Related Experience

2-4 years of relevant working experience in network & server administration, software applications support and helpdesk administration preferably in the education industry. Experience in support user networks with excess of 50 devices and 30 users.

Essential Competencies (Knowledge, Skills & Abilities)

Proven ability to work as a member of a team within a complex and diverse organisation. Proven ability to set realistic work goals and establish priorities to ensure efficient service. Good interpersonal and communication skills with strong problem solving skills. Creative, analytical with a strong focus on customer service. In-depth knowledge and hands on experience with network, wireless, client server technology and web-based software development platforms and tools. Initiative and able to work independently with minimum supervision as well as a team player Individual with can-do attitude and result driven. Able to troubleshoot issue related with network, wireless and ICT related helpdesk issue Demonstrated ability to multi-task on multiple projects of diverse complexity and scope Skills include teamwork, analytical, initiative, creativity, communications, leadership, presentation and negotiation skills Fluent in English both oral and written.
Job Type: Full-time

Benefits:

Dental insurance Free parking Health insurance Maternity leave Parental leave Professional development Vision insurance
Education:

STM/STPM (Preferred)
Language:

English (Required)
Work Location: In person

Expected Start Date: 09/01/2025