Job Description

Position: Senior Immigration & Business Compliance Associate

Location:

Kuching, Sarawak

DEPARTMENT: IMMIGRATION, MOBILITY & BUSINESS LICENSING

Employment Type:

Permanent, full-time

Eligibility:

This position is Open to Sarawakians only

Company:

Terra Asia Group (Internal Hire)

|

www.terra.my

Salary Range :

RM 3,000 - RM 4,500 per month

(gross/basic - commensurate with qualifications & experience)

Salary can be increased further more experienced and highly qualified & suitable candidates

Reports To:

Team Lead, Immigration, Mobility & Business Licensing (Kuala Lumpur HQ)

Job Summary

Lead and support end-to-end immigration and regulatory compliance work

for clients/companies in various industries

across Malaysia

, with

primary focus on East Malaysia--especially Sarawak

(followed by

Sabah and Labuan

), and

also supporting for West Malaysia

in coordination with Kuala Lumpur HQ. This role covers

Immigration & Visa processing, Business Licensing, and documentation control

to meet internal SLAs, audit standards, and PDPA compliance. You will

train and mentor junior team member(s) in Kuching

,

work closely and collaboratively with the HQ team on various matters,

including training new staffs and handling complex and special cases and also escalated matters and you will also need

operate independently

when required. Training in Business Licensing will be provided if required

(prior business licensing experience is an advantage but not mandatory)

.

Familiarity with Sarawak's GENESIS ecosystem and related portals (e.g., EXPRT, SANSOLS, HAVEN) and federal/related flows (e.g., eVDR, FWTA) is an added advantage.

Key Role & Responsibilities

End-to-End Case Ownership:

Manage the full lifecycle of applications and including,

new applications, renewals, transfers and cancellations

for

all pass/visa/work permit types

, including

EP, PVP, DP, SP, LTSVP, spouse visa

and various other related categories--

primarily for Sarawak

, while supporting for

Sabah and Labuan

; including

West Malaysia as well

(in coordination with HQ).

Government Liaison (Sarawak-first):

Serve as the primary point of contact with relevant authorities (e.g.,

Sarawak State Immigration Department

, ILMU, JTK, Labour/IR where relevant, local councils/authorities for licensing).

Handle escalations, complex/exception cases, clarifications, appeals, and compliance rectifications

, and keep HQ informed.

Prepare and lodge submissions Via physically/in person to government regulatory bodies OR via state/federal online portals such as GENESIS, EXPRT, etc.

HQ Collaboration:

Work closely with Kuala Lumpur HQ on strategy, case reviews, submissions, approvals, escalations, complex/special cases, SOP alignment and workload balancing across East and West Malaysia and etc.

Team Training & Mentorship:

Train, mentor, and supervise junior(s) in the Kuching team

; Enforce and working standards, trackers, and SOP adherence; review drafts/submissions before lodgment.

Client Communication & Documentation:

Communicate with clients/applicants to request, clarify, and follow up on various documents; draft letters, forms, reports and submission packs for immigration and business licensing.

Tracking & Compliance:

Maintain accurate case trackers, dashboards, and deadlines;

monitor visa/pass expiry

and ensure timely submissions; uphold

PDPA

and audit-ready file controls (digital and physical).

Business Licensing Support:

Prepare and submit various licensing/permit applications (municipal/sectoral) in East Malaysia; coordinate with HQ for West Malaysia filings.

(Training provided if needed.)

Operational Support:

Support team workflow, assist colleagues with administrative tasks when needed, and

respond promptly and accurately

to applicants, clients, managers, and government & regulatory authorities as well as colleagues.

Requirements

Sarawakians only

(based in or willing to be based in Kuching).

A Diploma or a Bachelor's Degree in Law (LL.B.), HR, Business, Administration, International Relations & Foreign Affairs or related are strongly encouraged to apply.

Minimum of 3 years and above of relevant experience in immigration & Mobility/Business licensing/Legal/HR/Administrative or related.

Candidates between the range of 3 to 10 years of relevant experience are highly preferred and is required.*

Proven ability to work independently

on escalations/complex cases while collaborating closely with HQ and guiding junior teammates. Candidates with 3 years will be considered for a junior role, but this senior role requires demonstrated independence in case handling.

East (Sarawak) Malaysia exposure is required

-- experience handling

EP, PVP, DP, SP, LTSVP, spouse visa

and related pass types. Familiarity with West Malaysia processes

(e.g., ESD/MYXpats, MDEC, MIDA

) is an added advantage.

Willing and able to travel to government agencies for submission in Sarawak

Computer literate with skills in

Microsoft Office 365, Outlook,

etc.

Proficient in both written and spoken English and Bahasa Malaysia.

Proficiency in additional languages and other local languages ability is an added advantage. Excellent documentation discipline, accuracy, and deadline management with strong attention to detail and organization. Must have strong stakeholder communication.

Work Arrangements

Location:

Fully office-based in Kuching, Sarawak

Working Hours:

Monday to Friday: 8:30 AM - 5:30 PM

What we offer

Supportive working environment

Work-Life Balance Culture

Health/Medical Insurance

Birthday leave

(1 paid day off during your birthday month) Opportunities for career advancement within the company Attractive remuneration commensurate with skills and experience

Convenient office location

within the city of Kuching, Sarawak

How to Apply

If you believe your experience and skills align with the requirements of this role, we kindly invite you to submit your application.

Please email your updated Resume/CV and supporting documents to

careers@terra.my

with the subject line:

Application - Senior Immigration & Business Compliance Associate (Kuching, Sarawak)

To ensure your application is processed promptly, kindly include the following:

A recent passport-sized photograph embedded in your resume or attached separately

Copies of all relevant academic certificates, transcripts, and professional qualifications

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Additional leave Health insurance Opportunities for promotion Professional development
Application Question(s):

Are you able start immediately? IF Not - How long is your notice period? How many annual leave balances do you have left? (to reduce your notice period?) What is your expected negotiable salary amount/range for this position? This role is fully office-based (no hybrid/WFH). Are you able to commit to on-site work? (Yes/No) Microsoft Office proficiency -- rate your level:
Word: ? Basic ? Intermediate ? Advanced
Excel: ? Basic ? Intermediate ? Advanced
PowerPoint: ? Basic ? Intermediate ? Advanced
Outlook (calendar/email): ? Basic ? Intermediate ? Advanced

Languages you can draft business documents in:
? English?? Bahasa Malaysia?? Both (English & BM)?? Others: ____

How would you rate your English and Malay language proficiency?
English (Spoken): ? Basic ? Intermediate ? Advanced

English (Written): ? Basic ? Intermediate ? Advanced

Malay (Spoken): ? Basic ? Intermediate ? Advanced

Malay (Written): ? Basic ? Intermediate ? Advanced

IF APPLICABLE ONLY - Immigration casework deep-dive
For each pass below, state your hands-on tasks (new/renew/cancel/transfer, special/complex), typical volume per month/quarter, locations handled, and success rate. Use the list

EP Category I / II / III
Dependant Pass (DP)
Professional Visit Pass (PVP)
Spouse/Long-Term Social Visit Pass (LTSVP)
Special Pass (SP)
Residence Pass-Talent (RP-T)
Permanent Residence (PR)
MM2H
Malaysian Premium Visa Programme (MY-PVIP)
Investor Pass
Digital Nomad / DE Rantau (MDEC)
Any others (name it)

IF APPLICABLE ONLY - List the specific licenses/approvals/permits you have handled, with your role (prep/submit/liaise/appeal), authority, West Malaysia/Sabah/Sarawak/Labuan.
1. ESD Company Registration
2. MDEC Company Registration
3. WRT (Wholesale, Retail, Trade)
4. Manufacturing License
5. MIDA/MITI
6. Malaysia Digital (MDEC)
7. MOE - Ministry of Education
8. Mining & Quarrying (specify sub-licences)
9. Local Authorities (PBTs) & State Agencies
10. Retail & F&B (local council sign-offs, premise, signage, etc.)
11. MOTAC -- Ministry of Tourism, Arts & Culture
12. CAAM -- Civil Aviation Authority of Malaysia
13. JAKIM / HALAL License
14. Labuan / LFSA licences/letters (if any)
15. MOT (Marine Dept / DSLB)
16. Logistics & Warehousing License
17. Royal Malaysian Customs (JKDM)
18. Any others (name it)

IF APPLICABLE ONLY - Sectors/industries coverage (separate lists)
Immigration work -- industries served. List all sectors/industries/natures of business you have supported, noting state/territory (Peninsular, Sabah, Sarawak, Labuan) and typical pass types done in each. Use bullets like:
1. Oil & Gas / Energy -- (EP I/II, PVP, DP, SP...) -- (Peninsular/Sarawak/Sabah/Labuan)
2. Manufacturing -- (...) -- (...)
3. IT/ICT -- (...)
4. Retail & F&B -- (...)
5. Logistics & Supply Chain & Shipping -- (...)
6. Construction / Engineering -- (...)
7. Mining & Quarrying -- (...)
8. Hospitality/Tourism (incl. MM2H cases) -- (...)
9. Financial & Professional Services (incl. Labuan) -- (...)
10. Education/Healthcare/Agriculture/Plantation -- (...)
11. FMCG/Trading/Import & Export -- (...)
12. Engineering -- (...)
13. Telecommunications -- (...)
14. (Add any others you've handled.)

IF APPLICABLE ONLY - Which online systems/portals have you actually used (log-in and submit) and for what: ESD/MYXpats, MDEC e-services, MIDA portals, KPDN (WRT), state systems (e.g., Sarawak GENESIS, Sabah SWIMS), local councils (e.g., DBKL/MBPJ), LFSA, others? Do you possess your own transportation (car/motorbike) with a valid driving license? What is your last drawn salary amount? Are you willing and able to reliably commute to our office at Level 2, The Podium Office Tower, Jalan Tun Datuk Patinggi Hj. Ahmad Zaidi Adruce, Kuching, Sarawak 93200? (Yes/No)
Work Location: In person