Job Description

We are seeking an experienced

Senior IT Engineer

to join our global IT Operations team. In this role, you will manage and support enterprise IT systems across Microsoft 365, Active Directory, cloud, and virtualization platforms.

You will be responsible for

Tier 3 support

, tenant administration, and infrastructure optimization while ensuring compliance, security, and operational excellence. The role involves cross-team collaboration, automation, and technical leadership in a dynamic and fast-paced environment.

Key Responsibilities

Provide

Tier 3 technical support

for enterprise systems and applications. Manage and maintain the overall

Microsoft 365 tenant

(Exchange Online, SharePoint Online, Teams, Intune). Administer

Active Directory

and

Azure AD

(user provisioning, group policies, MFA, SSO, conditional access). Oversee

endpoint management

using Intune, Jamf, and Endpoint Central. Configure and support

Exchange mail flow, retention policies, and hybrid setups

. Implement and monitor

compliance, security, and governance policies

(DLP, audit logging, eDiscovery). Manage and support

VMware/vSphere, Windows & Linux servers

, and storage environments (SAN/NAS). Provide technical leadership on IT infrastructure projects (cloud migrations, enterprise rollouts, and upgrades). Automate processes using

PowerShell, Bash, or scripting tools

for efficiency and reporting. Document procedures, create knowledge articles, and deliver

training to IT staff and end-users

. Collaborate with cross-functional teams to ensure

compliance, incident resolution, and system optimization

. Participate in on-call support and respond to escalated technical issues.

Core Technical Skills Required

Microsoft 365 Administration

: Exchange Online, SharePoint, Teams, Intune

Identity & Access Management

: Active Directory, Azure AD, Conditional Access, MFA, SSO

Virtualization & Infrastructure

: VMware/vSphere, Windows & Linux servers, SAN/NAS

Cloud Platforms

: Azure, AWS, or GCP (experience with hybrid environments)

Automation & Scripting

: PowerShell, Bash, Graph API, workflow automation tools

Security & Compliance

: DLP, audit logging, eDiscovery, Microsoft Defender, compliance policies

Endpoint Management

: Intune, Jamf, Endpoint Central

Networking & Infrastructure Knowledge

: DHCP, DNS, GPO, domain trusts

Requirements

Malaysian citizenship is mandatory.

Bachelor's Degree in IT, Computer Science, or related field (or equivalent experience).

5+ years' experience

in enterprise IT infrastructure and Microsoft 365 environments. Hands-on experience with

Active Directory, cloud identity, and hybrid setups

. Strong knowledge of

VMware, server administration, and endpoint management tools

. Proficiency in

PowerShell scripting and automation

. Excellent troubleshooting skills and ability to resolve

complex Tier 3 issues

. Strong documentation, communication, and collaboration skills.

Why Join Us?

Enterprise Systems

: Manage and optimize Microsoft 365 and global IT infrastructure.

Challenging Projects

: Work on enterprise cloud migrations, hybrid identity, and automation initiatives.

Attractive Package

: Competitive salary, benefits, and sponsored certifications.

Security-Focused

: Lead compliance, governance, and endpoint protection strategies.

Schedule

: Monday to Friday (on-call support rotation when required).

Work Arrangement

: Hybrid (Kuala Lumpur).

Job Type: Full-time

Pay: Up to RM13,000.00 per month

Benefits:

Professional development
Education:

Bachelor's (Preferred)
Experience:

Managing MS365 environments: 5 years (Preferred) Cloud exposure: 5 years (Preferred) L3: 5 years (Preferred) 365,Windows/linux scripting: 5 years (Preferred)
Work Location: In person