Job Description

Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users

Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, Polystudios

Responsible for the monitoring/maintenance/security of all endpoints

Manage and maintain the overall M365 tenant configuration and health.

Implement governance, compliance, and lifecycle management policies.

Oversee user provisioning, deprovisioning, and license allocation.

Support hybrid identity and authentication (Azure AD, SSO, MFA).

Administer mail flow, mailbox management, and email security.

Configure transport rules, retention policies, and hybrid Exchange setups.

Manage site collections, permissions, and sharing settings.

Support OneDrive sync issues and implement DLP policies.

Configure Teams policies, lifecycle management, and integrations.

Support Teams voice, calling plans, and meeting configurations.

Implement and monitor Microsoft Defender for Office 365 and Purview.

Manage conditional access, audit logs, and compliance features.

Deploy and manage devices using Microsoft Intune.

Configure compliance policies, app protection, and Autopilot.

Generate usage, adoption, and security reports.

Provide insights and recommendations to improve M365 usage.

Develop PowerShell scripts for automation and reporting.

Utilize Power Automate and Graph API for workflow automation.

Act as Tier 3 support for M365-related issues.

Provide documentation and training to IT staff and end-users.

Test and apply new software/maintenance patches

Experience supporting a large enterprise in a fast-paced environment

Install, configure, test, and maintain operating systems, application software, and system management tools

Extensive knowledge of Windows OS & MAC Os'

Good understanding of Windows & Linux operating systems--experience with supporting and troubleshooting stability and performance issues

Administer and support global active directory domain, including but not limited to DHCP, DNS, Group Policy, Sites & Services

Responsible for the management, monitoring, maintenance, and provisioning of infrastructure services

Respond to internal/external customer support requests

Ownership of issues, collaboration with other teams

Support the success and development of others in the team

Understanding of AWS services, including AWS Workspaces

Providing technical support remotely to our global offices

Using a help desk system for incident management and escalation

Troubleshoot system and application issues and provide feedback

Proactively document all works into knowledge base

To spot and report where improvements can be made

Assisting with projects of all sizes, including technology infrastructure and software projects

Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure

Essential

5+ years of experience managing Microsoft 365 environments.

Strong expertise in Exchange Online, SharePoint Online, Microsoft Teams, and Intune.

Deep understanding of Active Directory (AD) and Azure Active Directory (Azure AD), including:

Group Policy Objects (GPOs), OU structure, and domain trust relationships.

User and group management, permissions, and access control.

AD replication, DNS, and troubleshooting domain-related issues.

Experience with hybrid identity environments, including Azure AD Connect and synchronization troubleshooting.

Proficiency in PowerShell scripting for automation, reporting, and bulk operations.

Solid grasp of conditional access, MFA, and identity protection strategies.

Familiarity with compliance tools such as eDiscovery, DLP, and audit logging.

Excellent troubleshooting, documentation, and communication skills.

End point management systems (Jamf, Intune, Endpoint Central)

Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs

In-depth understanding of Microsoft Active Directory

VMware/vSphere experience (installation, configuration, maintenance, and troubleshooting)

Experience with Linux & Windows Servers

Domain trusts, AD replication, AD Connect, GPO, OU structure management

Storage skills, Fibre channel, ISCSI, SAN, and NAS

Experience with cloud technologies, especially Azure, AWS, EC2, WorkSpaces

Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues

Scripting Bash/PowerShell

Proven knowledge and troubleshooting skills

Experience working in a BAU/Project team

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM10,000.00 per month

Schedule:

Monday to Friday Night shift
Experience:

Microsoft 365: 5 years (Preferred) Azure AD: 4 years (Preferred) PowerShell: 3 years (Preferred) Linux / Unix: 3 years (Preferred) IT infrastructure: 3 years (Preferred)
Work Location: In person