Job Description

Your IT Future, Delivered

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Senior IT Solutions Consultant - ServiceNow

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With a global team of 5600+ IT professionals, DHL IT Services

connects people

and keeps the global economy running

by continuously innovating and creating sustainable digital solutions.

We work

beyond global borders

and push boundaries across

all dimensions of logistics.

You can

leave your mark

shaping the

technology backbone

of the biggest logistics company of the world. All our locations have earned

#GreatPlaceToWork

certification, reflecting our commitment to exceptional employee experiences.

Grow Together

As we continue to grow, we are looking for a highly skilled

Senior Solutions Consultant

to join our ServiceNow team.


In this role, you will act as a trusted advisor and technical expert, helping design, configure, and implement ServiceNow solutions that meet business requirements and deliver measurable value across DHL Group. You will work closely with the

Product Manager

and

Product Owner

to ensure that platform capabilities align with strategic objectives and technical feasibility. This position requires a strong mix of technical expertise, business acumen, and consultative skills. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.


#DHL #DHLITServices #seniorconsultant #servicenow

Your role:

Serve as the

technical lead and subject matter expert

for ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, SPM, HRSD, CSM). Collaborate with the

Product Manager and Product Owner

to translate business requirements into scalable and maintainable technical designs. Support the creation of a

product roadmap

based on the defined requirements and priorities. Design and configure

ServiceNow applications, workflows, and integrations

in line with best practices. Conduct

solution workshops

with stakeholders to validate requirements and propose optimal configurations. Provide

technical guidance

to development teams and ensure adherence to architectural standards. Perform

impact analysis

for new features and changes, ensuring minimal disruption to existing services. Work closely with end-users and

stakeholders

to gather requirements, provide updates, address concerns, and ensure user satisfaction and adoption of new solutions. Stay up to date with

ServiceNow releases and innovations

, advising opportunities for improvement.
As a Senior Solutions Consultant, you will work closely with the Product Manager and Product Owner to:


Validate technical feasibility of roadmap items and provide input on prioritization. Ensure alignment between business objectives and technical implementation. Participate in release planning and sprint reviews, offering technical insights and recommendations. Act as a bridge between business stakeholders and technical teams, ensuring clarity and quality in solution delivery.

Ready to embark on the journey? Here's what we are looking for:

Bachelor's degree

in computer science, information technology, or related field. Extensive experience (8+ years) in

ServiceNow solution design and implementation

, ideally across multiple modules. Strong understanding of

ITIL processes

, IT service management principles, and enterprise IT environments. Experience with

ServiceNow architecture, development best practices,

and integration technologies (REST, SOAP). Excellent

consultative and communication skills

, with the ability to engage effectively both technical and business stakeholders. Strong problem-solving skills and the ability to make informed decisions. ServiceNow certifications (e.g.,

Certified Implementation Specialist

,

Certified Application Developer

) are highly desirable. Familiarity with

agile methodologies

and collaborative delivery frameworks. Intercultural experience and proven ability to work in globally, distributed, multicultural teams. Excellent English language skills (both written and spoken).

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility. Outpatient (unlimited) and inpatient medical coverage for employees. Personalized flexi benefit plan for you and your family. Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones. Modern offices with free parking space.

Great Team

If the role sounds interesting to you, please let us know and join us in delivering the IT Service Management future of DHL logistics! Your potential future manager, Patrick, cannot wait to speak with you in case this sounds interesting!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.