Job Description

The Role: Senior / Lead Business Analyst

We are seeking a

highly motivated Business Analyst

to play a key role in driving the success of large-scale digital payment and loyalty projects. Depending on experience, you will join us as a

Senior Business Analyst

(solution ownership, mentoring juniors) or

Lead Business Analyst

(practice leadership, strategic alignment, and executive stakeholder management).

Key Responsibilities

For

Senior BA

Lead requirement-gathering workshops with clients and internal stakeholders. Analyze business processes, identify gaps, and propose improvements. Translate business needs into detailed functional specifications. Validate deliverables from junior analysts and ensure requirement traceability. Collaborate with technical teams to align business requirements with solutions. Support change management and user adoption.
For

Lead BA

Partner with executives to align business requirements with strategic objectives. Prioritize, approve, and govern requirements across multiple projects. Establish and refine business analysis methodologies and frameworks. Mentor and coach Business Analysts across the team. Serve as a trusted advisor to clients on subsidy, loyalty, and fintech programs. Ensure consistency, quality, and compliance of BA deliverables.
Requirements

Bachelor's degree

in IT, Computer Science, Business, or related field.

Senior BA:

3-6 years of BA experience, ideally in fintech, fuel, retail, or e-commerce.

Lead BA:

6-8+ years of BA experience, including mentoring or team leadership. Strong understanding of

business process modeling, requirement management, and solution scoping

. Excellent

stakeholder management, facilitation, and communication

skills. Familiarity with

digital payments, loyalty platforms, or subsidy programs

is a strong plus.

Why Join Us?

Be part of

high-impact national projects

(e.g., subsidy programs, fleet card ecosystems). Work with

regional and international clients

in fintech and fuel/retail industries. Grow your career in a

fast-scaling, ISO 27001-certified fintech company

. Collaborative culture built on

PQC values: Proactive, Quality, Commitment

.

About Cardtrend

Founded in 2001 and headquartered in Kuala Lumpur,

Cardtrend Systems

is a fintech innovator delivering

fuel & fleet card management

,

loyalty platforms

, and

digital payment ecosystems

across Southeast Asia and beyond. Our platform powers transaction processing, card issuing, loyalty operations, and third-party integrations for some of the region's leading players in fuel, fleet, and financial services.

Job Types: Full-time, Permanent

Pay: Up to RM10,000.00 per month

Benefits:

Flexible schedule Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Education:

Bachelor's (Required)
Experience:

BA: 3 years (Required)
Language:

Malay and English (Required)
Work Location: In person