Job Description

Job Purpose
Provide input to and lead the implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies
Typical Business Titles
Differentiator
Typically a highly experienced manager who manages within a nominated sub-function
Responsible for short to mid-term (1-3 years) execution of functional strategy and operational direction
Problems faced are often complex and require extensive investigation and analysis
Key Tasks
Provide input to develop customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
Prepare and lead implementation of operational plans, measures and budgets
Lead efficient management of the flow of goods and information across a customer's global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers
Lead design and implementation of service programs in response to current and changing customer requirements identified by the sales teams
Partner with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide proactive support in a timely and accurate manner
Lend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
Lead coordination with specialists from various logistics operations to guarantee integrated, cost
and time-efficient logistics processes
Extensively analyze, research and develop improved operational techniques for value-added services
Evaluate opportunities and lead their implementation to drive extension of operational services
Optimize and monitor processes related to customer order processing, shipping and returns
Monitor adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
Liaise with responsible IT specialists to manage data flow and handling in line with customer requirements
Analyze complex issues, identify opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
Stakeholders
Communicate and influence senior business leaders outside of own job area to accept practices and approaches
Develop strong, trusting relationships with senior business leaders across DHL
Cooperate with and coordinate 3rd parties e.g. external service providers
May lead negotiations
Management Responsibility
Manage a department or a small unit that includes multiple teams led by Managers and/or Team Leaders
Qualifications & Key Requirements
Education Level -Bachelors Degree
Experience Level - 8+years