Job Description

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Job Details
Senior Manager

Requisition Number: 47005
Job Location: Bukit Jalil KL, MYS
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 08/01/2026
Posting End Date: 30/01/2026
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Job Summary
As a Senior Business Analyst, you will play a critical role in enabling the success of the Micro Automation initiative by identifying automation opportunities, shaping use cases, and supporting delivery through structured analysis and stakeholder engagement. You will work closely with operations teams, technology partners, and governance forums to ensure each use case is well-defined, prioritized, and aligned with strategic goals.
Key Responsibilities
Strategy
Awareness and understanding of the Group's business strategy and model appropriate to the Data Management within CIB Ops.
Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates.
Use Case Development & Analysis

• Conduct process walkthroughs and identify micro automation opportunities across CIB Ops.
• Document current state, pain points, and potential automation benefits.
• Prepare use case templates for submission to the CIB AI Refinement Forum

Stakeholder Engagement

• Collaborate with operations teams to validate use case feasibility and readiness.
• Support the Associate Director in socializing automation opportunities across functions and geographies.
• Liaise with Finance and Tech teams to align on benefit tracking and delivery timelines

Governance & Documentation

• Ensure use cases meet governance requirements including accountability, readiness, and funding eligibility
• Maintain records of use case status, benefit realization, and platform deployment.
• Support reporting and insights delivery for forums and senior stakeholders.

Execution Support

• Assist the fusion squad in translating business requirements into technical specifications.
• Track progress of automation waves and flag risks or blockers.
• Contribute to platform governance activities including access control and versioning

Risk Management
The ability to interpret CIB processes and data, identifying opportunity for automation of processes and generation of key insights from data, whilst identifying key issues based on this information and put in place appropriate controls and measures.
Governance
Responsible for assessing the effectiveness of the Hive's arrangements to deliver effective governance, oversight and controls when delivering reporting and insights to business and operations, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CIB Ops Performance Management Team
• CIB Ops Functional Heads
• Enterprise Technology - SWOOSH team
• Business Architects

Other Responsibilities
Embed Here for good and Group's brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Qualifications

• 6-10 years of experience in business analysis, operations, or transformation roles.
• Strong analytical and documentation skills with experience in process mapping and benefit quantification.
• Familiarity with automation tools (e.g., Power Automate), productivity platforms (Excel, Outlook), and task mining techniques.
• Experience working in cross-functional teams and managing stakeholders across levels.

Skills and Experience

• Strategic Thinking - Ability to align data analytics with business goals and drive long-term improvements.
• Analytical Mindset - Expertise in breaking down complex problems and providing data-backed solutions.
• Business Acumen - Strong understanding of operational processes and how data insights can improve efficiency.
• Communication & Storytelling - Ability to translate complex data insights into actionable business strategies.
• Change Management - Experience in leading change initiatives related to data adoption and process transformation.
• Data Science
• Data Analytics
• Stakeholder Management
• Data Governance
• Project Management
• Tableau, SAS, Dataiku, Alterxy, R or Python
• SQL and Excel

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
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