Job Description

The Role Responsibilities Job Role The job fits within the Performance, Planning and Governance (PPG) team in Financial Crime Surveillance Operations (FCSO) reporting directly to the Director, FCSO Financial and Workforce Management Lead. Main responsibility is to oversee department\'s delivery against committed financial and headcount targets and provide financial and headcount transparency to FCSO management team to enable their delivery against set financial targets. Key deliverables include headcount reporting and planning, capacity planning, financial analysis, performance measurement and business efficiency of the team. Strategy Support the delivery of the strategic agenda for FCSO Performance, Planning and Governance. Business Support the reporting of headcount and planning, capacity planning and financials for FCSO. Processes Headcount Management and Planning Prepare monthly Headcount Report, Headcount Outlook, Attrition report and Business Management Forum reports / dashboard. Management all Job Requisitions from Business Management Portal to Success Factor submission. Manage all new / replacement requests for Head of PPG / Head of FCSO approval. Provide insights and challenge functions on headcount planning. Provide adhoc analysis of headcount planning for strategy related request. Capacity Management and Planning Maintain capacity planning models for all FCSO functions, ensuring appropriate levels of governance and change management are in place to provide transparency. Working with Function Heads, as well as the Infrastructure team and utilizing MSTR and other data, ensure that capacity planning models are regularly reviewed to ensure they are providing accurate estimations of capacity requirements. Provide insights and challenge functions on capacity management. Coordinate Budget and Forecast in line with timeline as defined by Group Finance and our business partners. Lead timely review of cost performance and delivery of saves against multi-year road map. Stakeholder Management Building strong, influential and trusted stakeholder relationships at all levels with focus on senior group level stakeholders. Act as a conduit between all key stakeholders and the management team to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas and priorities of our stakeholders. People and Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Risk Management Be aware of application of regulations, laws, best practices, policies and standards related to FCSO and changes to business activities and products, and proactively keep abreast of changes. Governance Support the development of and be responsible for maintenance of governance related artefacts such as the Workforce Management Operating Instruction (DOI). Regulatory and Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Support FCSO Performance, Planning and Governance to achieve the outcomes set out in the Bank\'s Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Head of FCSO FCSO MT Functional Leads TTO Central Team Other Responsibilities Embed Here for good and Group\'s brand and values in FCSO Performance, Planning and Governance Our Ideal Candidate Bachelor\'s degree in business management with at least 6 - 8 years of working experience, preferably business management, Budgeting and target planning. Ability to work in a flexible manner in line with the organisation objectives and willingness to undertake other duties as reasonably requested. Excellent interpersonal and communication skills required to negotiate internally with senior stakeholders. Strong ability to juggle multiple priorities, thrive under pressure and work to tight deadlines. Good knowledge of MS Excel, Powerpoint and experience with developing presentation packs. Organised, meticulous and self-driven. An eye for details. Role Specific Technical Competencies Business Performance Management (Knowledge of technologies, techniques, and practices for the use of business intelligence ability to monitor and adjust business processes for internal and cross-organisational in near real-time) Process Improvement (Understanding and insight into evaluating current product quality and production methods and ability to maintain focus on the continuous improvement of processes, products and services) Data Gathering and Reporting (Knowledge of and ability to utilise tools, techniques and processes for gathering and reporting data) Effective Presentations (Knowledge of effective presentation tools and techniques ability to present information to groups with the appropriate degree of formality About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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