Job Description

About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.
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FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.
PURPOSE
FWD's GenAI and Digital Platforms leverages new technologies to deliver on digital strategy plans that enhance our products across all FWD countries. The team builds new features utilising Generative AI advanced technologies to drive business value. We are looking for a GenAI Solutionist who is passionate about changing how people feel about insurance.
KEY ACCOUNTABILITIES
Architect and development of advanced multi-system GenAI application solutions and services
Develop and design user interactions on GenAI application, develop servers and databases for application functionality and coding for mobile platforms, test, and deploy mobile applications for both tablet and mobile
Act like a domain area expert in guiding and supervise other team members to write specialised code - although importantly, the Senior Full Stack Developer must be familiar with and highly skilled in all aspects of web and application development
Provide inputs on GenAI application development roadmap, working as a senior dev lead, or as an individual on specific large-scale projects related to FWD GenAI applications
Provide architecture design of complex multi-system solutions and services as well as carry out Mobile, web and server-side development
Plan and document technical specifications for features or system design
Manage cross functional stakeholders across FWD Countries and Group C-Suite Executives
Work closely with product owner and UX/UI designer to build features that delight our users/customers to create an impactful user/customer experience
Design and develop APIs, create servers and databases for functionality to ensure cross-platform optimization for mobile and tablet
Influence decision making in delivering solutions that will be used across multiple platforms and languages across the APAC region focusing on seller experience
Manage cross-regional project priorities, deadlines, and deliverables
See through a project from conception to finished product.
Stay abreast of developments in applications and programming languages in order to meet both technical and stakeholders needs.
Experience in implementing tracking and analytics with Google Analytics tagging and setup
Drive cross-functional GenAI initiatives across multiple teams for different countries
Explore latest GenAI technologies such as LLM, RAG etc
Plan and document technical specifications for features or system design
Work closely with product and design to build features
Make data driven decisions
Collaborate closely with our development and product teams in our fast-paced delivery environment
Design automation pipelines required for GenAI enterprise scalability for multiple projects and teams
Good understand of technologies and experience in building a highly scalable and fault tolerant system
KEY PERFORMANCE INDICATORS
Contribution to FWD GenAI architecture
Expertise and relevancy of GenAI knowledge
Successful implementation of projects with development and product teams in relation to GenAI applications
Delivery of assigned projects/tasks to agreed Scope, Quality, and Time - as per project schedule
Products developed with high and stable code quality, and in adherence to a scalable approach
Product application architecture is correctly and comprehensively documented to a high standard that enables other stakeholders at Group and country to leverage effectively
Increase and lead the initiatives to achieve consistency between markets
Internalise key coding capability into the team members for professional growth and company continuity
Delivery
Delivery of high-quality reusable applications and source code, with adherence to Group architecture, security and coding standards.
Relationships
Ensure effective collaboration between IT, vendors, development teams and users.
Establish good working relationships (both Internal and External) with:
Project Managers
Business areas/users relevant to the project / work request being managed. E.g. Product, Finance, Customer Services, IT staff, 3rd Party Vendors
Systems and Controls
Adhere to QA standards and make recommendations (e.g. process improvements).
Document and implement lessons learned.
Implement appropriate measurements and metrics for management reporting.
DECISION MAKING
Review and design architecture proposal for the seller applications being developed
Deliver solutions that will be used across multiple platforms and languages across the APAC region focusing on seller experience
Manage cross-regional project priorities, deadlines, and deliverables
QUALIFICATIONS / EXPERIENCE
Degree in engineering or equivalent practical experience
Demonstratable experience in implementing GenAI solutions at enterprise level
Degree in engineering or equivalent practical experience
8 years + of full stack software development experience
Software development experience in one or more general purpose programming languages (including Python)
Proven experience with developing front web applications, native mobile apps and integration with Headless CMS platforms and API services
Startup experience preferred
Expertise in building mobile application using React Native
Expertise in building secure, scalable RESTFul web services
Experience with agile development methodologies, Test Driven Development (TDD) and CI/CD
Experience with cloud technologies
Experience delivering multi-lingual/internationalized solutions
KNOWLEDGE & TECHNICAL SKILLS
8-10+ years of full stack software development experience
Generative AI
AWS and Azure
Identity and Access Management
Experience with infrastructure-as-code and automation tools such as Terraform and any knowledge around containerisation, orchestration, service mesh
Strong hands-on knowledge of Javascript, Python for back end applications
Strong hands-on knowledge of front end technologies
Would be valuable to have Mobile technology: Android, iOS (Swift / Objective C)
Experience in implementing tracking and analytics with Google Analytics tagging and setup
Experience with implementing and supporting Google Optimize AB testing framework on web applications
COMPETENCIES
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to inspire and lead a diverse team.
Commitment to continuous learning and innovation.
Stay abreast on disruptive trends and new/emerging technology enablers
Self-starter
Creative
Supervisory skills
Excellent verbal communication skills.
Good problem- solving skills.
Attention to detail.