Job Description

POSITION GENERAL SUMMARY

Act as an HC interface with the business leadership community, responsible for leading and supporting the transformational people agenda for Airport Operations Malaysia Customer Operations Business.

ESSENTIAL POSITION FUNCTIONS

Employee Relations Excellence

• Lead and control Airport Operations Malaysia Domestic Customer Operations on Compensation & Benefits and IR, MPP & Recruitment and Talent & Development
• Implementation of HR policies .
• Plan and direct in evaluating & designing People practices to provide an enhanced value offering to the Customer Operations business.
• Formulate and drive the people agenda along with the leaders.

Employee-Employeer Relations Excellence

• Work with BP and COE to establish a people agenda/planning which supports the delivery of the business goals and drives employee engagement.
• Provide relevant inputs to COE to design effective retention interventions at site to effectively control attrition.
• Partner with business to plan and execute actions.
• Conduct HC pulse/ HC skips to understand the pulse of the unit and construct action plans to address concerns. Counsel employees & line management regarding HR policies, programs, and practices.
• Drives the HC agenda within the BP, ensuring that all people managers are equipped and able to deliver against the annual recurring people management requirements.
• Proactively assists BP & COE interfaces to ensure a seamless experience for Leaders, People Managers and Employees.
• Regular meetings with senior management, BP, COE and team managers to understand business requirements on people agenda front.
• Close interface with COE to ensure timely and effective delivery of all HR processes.

Others

• Various Approvals as per process

Key Challenges

• Bring innovation to change the employee experience around the HR touch points.
• Evaluate & improvise existing practices to offer enhanced HC Service delivery to business.

Working Relationship

WHO FROM PURPOSE

Senior Manager

COE

• Establish a people agenda/planning which supports the delivery of the business goals and drives employee engagement.
• Partner with business to plan and execute actions.

General Manager/ Senior Manager Domestic Business Units

• To establish a people agenda/planning which supports the delivery of the business goals and drives employee engagement.

SGM

MA Sepang

• Advisor on agenda/planning which supports the delivery of the business goals and drives employee engagement.

SGM MASB

• Advisor on agenda/planning which supports the delivery of the business goals and drives employee engagement.

Dimension

Competencies

Courage to Excel - Courage

Coach and Nurture Talent - Building Talent

Change and Innovate - Driving Innovation

Communicate and Collaborate - Influencing

Change and Innovate - Leading Change

Courage to Excel - Driving For Results

Coach and Nurture Talent - Coaching

Courage to Excel - Decision Making

Courage to Excel - Planning & Organizing

Commit to Win - Business Acumen

Customer Centric - Customer Focus

Communicate and Collaborate - Building Partnerships

Skills

• Must have good understanding and experience in all areas of HR.
• Must have good communication and presentation skills.
• Able to represent the division in Management, Board and external meetings.
• A self-starter with strong interpersonal skills who can communicate effectively in a multi-cultural environment.
• A team player who can build positive relation at all levels.
• Result oriented.
• Possess leadership qualities with strong analytical mind
• Highly organized and meticulous at work.
• Strong analytical skills with strategic orientation.
• Highly motivated with strong drive for excellence.

Relevant Industries

External

• Degree with minimum 7 years relevant experience.

Unique Requirement

• Airports Operations experience

Education

External

• Degree in preferably with specialization in Human Resource/Human Development or Business Administration
• Master degree would be an added advantage

Additional Information

Open for Malaysian citizens only.

Airport Operations backgrounds are encouraged to apply.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 21 July 2023.
Only shortlisted candidates will be notified.

Malaysia Airports