Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we\xe2\x80\x99re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR .....
Responsible for managing information technology infrastructure as well as applications and software within AIA and providing technical support to internal users

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

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  In collaboration with LBU CTO\xe2\x80\x99s and IT leadership across AIA\xe2\x80\x99s business, to support the improvement of Service Management process maturity, aligning closely with Technology, Digital and Analytics and corporate strategic goals and be accountable for delivering against the agreed plan.
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  Full responsibility for ITSM process improvement and compliance.
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  Lead, coach, mentor and develop a diverse and highly efficient team to deliver world-class outcomes for AIA in each area of Technology. Provide guidance and learning to peers across IT across Asia-Pacific.
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  Work with the closely with Group CISO to ensure security and regulatory compliance for all deployed services and solutions to ensure AIA is fully protected and technology is properly controlled.

Minimum Job Requirements:
Experience:

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  15+ years relevant experience in managing large enterprise Service Management functions, with at least 7 years in a senior leadership role.
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  Demonstrable experience in working at EXCO / C-Level to drive technology initiatives and provide guidance / expertise / advice.
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  Excellent understanding and proven experience in ITSM implementation in a multi-site environment.
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  Proven experience plus qualification in ITIL.
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  Practical experience of Leading and transforming a complex mixed in / outsourced technology teams within a large enterprise environment.
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  Experience of leading and process transformation in a decentralised organisation, preferably within a Group / Regional Office where delivery is through influence rather than direct control.
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  Sound understanding of IT operating model design and best practices.
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  Certification, ITIL, COBIT, Sigma and Prince or other.

Special skills:

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  Ability to demonstrate independent leadership, judgment, and decision making.
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  Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative.
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  Ability to create and maintain cooperative working relationships with internal and external stakeholders at all levels.
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  Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.
• 
  Be a self-starter and possess the confidence and skills to operate with and enjoy a high degree of autonomy.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.