Job Description

POSITION GENERAL SUMMARY

• The Senior Manager plays a pivotal role in overseeing the redesign, refurbishment, and construction projects within the terminals of Kuala Lumpur International Airport (KLIA).
• This position is responsible for managing and executing strategic initiatives aimed at enhancing the overall guest experience, optimizing operational efficiency, and ensuring compliance with regulatory standards.
• The Senior Manager collaborates closely with internal stakeholders, external partners, and regulatory authorities to drive the successful delivery of terminal infrastructure projects while adhering to budgetary constraints and project timelines.

ESSENTIAL POSITION FUNCTIONS

Strategic Planning

• Manage projects, develop and execute comprehensive strategies for enhancing airport ambience, entertainment offerings, and attractions to drive passenger engagement, satisfaction, and loyalty ensuring it aligns with passengers\' needs, airport identity and branding guidelines.

Ambience Enhancement

• Oversee the design, implementation, and maintenance of ambient elements such as lighting, music, art installations, landscaping, and interior decor to create a welcoming and aesthetically pleasing environment throughout the airport terminals.

Entertainment Programming

• Curate and manage a diverse range of entertainment programs, performances, and events tailored to the preferences and interests of passengers, including live music, cultural showcases, exhibitions, and seasonal festivities.

Attractions Development

• Identify, evaluate, and implement innovative attractions, amenities, and experiential offerings within the airport premises to enhance passenger dwell time, promote retail and dining outlets, and generate incremental revenue streams.

Partnership Management

• Cultivate strategic partnerships and collaborations with entertainment providers, artists, event organizers, local cultural institutions, retail brands, and concessionaires to enrich the airport experience and maximize commercial opportunities.

Customer Experience Optimization

• Continuously monitor passenger feedback, market trends, and industry benchmarks to identify opportunities for enhancing the overall customer experience and optimizing the effectiveness of ambience, entertainment, and attraction initiatives.

Budget and Financial Management

• Develop annual budgets, forecasts, and financial plans for ambience, entertainment, and attraction initiatives, and ensure prudent allocation of resources to achieve targeted revenue and profitability objectives.

Regulatory Compliance

• Ensure compliance with relevant regulations, safety standards, licensing requirements, and contractual obligations governing the operation of ambience, entertainment, and attraction facilities at T1

Key Challenges

• Influencing top management and board members.
• Influencing sponsors, champions and project owners.
• Influencing stakeholders to adopt new changes.

Skills

• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Must be a team player and able to work collaboratively with and through others
• High EQ

Relevant Industries

External

• Degree with minimum 7 years relevant experience.

Education

External

• Degree in related technical or business discipline (Hospitality Management, Marketing, Business Administration, or related field)
• Master degree would be an added advantage

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 12 March 2024.
Only shortlisted candidates will be notified.

Malaysia Airports