Job Description

Key ResponsibilitiesSystem Leadership: Develop, manage, and audit the entire Quality Management System (QMS) and Food Safety System (e.g., HACCP, ISO 22000). Compliance: Ensure 100% adherence to local F&B regulations (Malaysia) and maintain all necessary certifications (Halal, etc.). Operational Quality: Oversee and control product quality from ingredient sourcing to the final point of sale in restaurants/retail. Team & Culture: Lead and mentor the QA team and drive a strong food safety culture across all departments. Risk Management: Investigate quality issues, manage customer complaints, and lead product recall/crisis procedures when necessary. Supplier Approval: Vet and approve all suppliers to guarantee they meet Santan's high-quality standards.

RequirementsExperience: Minimum 8 years of experience in QA/Food Safety, with at least 3 years in a management/senior leadership role within the F&B manufacturing or QSR industry. Education: Bachelor's Degree in Food Science, Food Technology, or a related field. Expertise: Deep knowledge and certification in HACCP, GMP, and Food Safety Standards (e.g., ISO 22000). Skills: Strong leadership, auditing, problem-solving, and communication skills.

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