Job Description

Country Malaysia

Job Family Commercial

For almost 90 years, GfK has been a reliable and trusted insight partner for the world\xe2\x80\x99s biggest companies and leading brands who make a difference in every consumer\xe2\x80\x99s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!



Purpose of the Role

• Provide direct support to the Commercial/Managing Director in ensuring high levels of service is provided to maximize retailer partner acquisition and retention in GfK panel and contract renewals for Malaysia market;
• Outline and drive Visibility Programs, Retailer Engagement Activities, Audits of Retail Presentations and Capability, Executing Business Development Programs and Consistent Local Retail Support.

Key Activities

• Maintain and develop retailer relationship for all TCG and other industry retailers incl. organized retail, click & mortar, online marketplace and emerging retail formats.
• Review and design profitable retailer services proposition and work with wider local and regional teams helping retailers and finally with brands for commercial implication and sales. Actively discuss with retailers on their business need, consultancy and sales for services (cross-sell / upsell) as accounts.
• Develop and maintain top to top relationships with high-level retailer contacts (CEO, MD, GM) and able to guide stratic insights to the retailer\xe2\x80\x99s business in Malaysia. GfK point of view sharing at various industry association, webinar and retailer internal conference/session (must be a good storyteller, always in the know of key market trends, able to take senior management level discussion, subject matter expert).
• Develop new product categories to audit and other profitable new business development opportunities
• Develop new data assets working with wider data ecosystem and external partners for data augmentation and develop tech assets for brands
• Work smoothly with teams, peers and other functions, building strong relationships, and making an impact for business (must be able to collaborate and work as one team for wider business incl. regional and global teams)
• Oversee Field team to continously improve retail data in process and uphold stringency in quality. Manage regional retail recruitment and services as required (will need to travel within Malaysia \xe2\x80\x93 a task master with hands on mindset learning GfK internal systems and reporting)
• Develop and manage a lean team from talent attraction, management and development.

Key Interfaces

• Local business colleagues within the country, regional and global associates in GfK
• Set list of retailers in Malaysia

Skills required

• Standard office packs, GfK systems (willingness to learn) and previous retail experience on retail/POS report construct (experience in retail/brand background).
• Sound analytical skills and the ability to interpret research data accurately. Able to deliver accurate, compelling and insightful presentations to clients and in-depth analysis of research results.
• Excellent networking, sales and negotiation skills with a start up mindset.
• Digitally savvy, and keen to maintain GfK brand and point of view at major social networks (i.e. LinkedIn). Scout for opportunities in industry speaking/seminars.
• Must have great soft skills to be able to relate to different retailer segments and their top contacts. Being street-smart and able to hustle when needed.
• Must be fluent in both written and spoken English (need to have good Chinese speaking)

Typical Education and Work Experience required

• Bachelor\xe2\x80\x99s degree, preferably in a Business field
• Minimum 6-8 years working experience, preferably in Client servicing/ Account Management or in the Marketing and Merchandising responsibilities within the Tech & Durables Retail Industry.
• Prior experience in Retailing of lifestyle or consumer durable products.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

GfK