Job Description

What you'll be doing

Marketing Order Processing. Logistic and Delivery Coordination. Stock Monitoring. Providing accurate information and assistance to customers regarding company products, orders and services. To handle customer complaints, troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution. To collaborate with cross-functional teams, including warehouse, retail e-commerce, purchasing departments to resolve customer issues and improve service delivery. To keep detailed records of customer interactions, transactions, inquiries, and complaints using designated software/system. To stay informed about E-commerce products, in-store products, promotions, policies, and procedures to provide accurate and up-to-date information to customers. To undertake any other duties and responsibilities requested by the management as and when required.

Job Requirements

Candidate must possess Diploma or Bachelor in Business/ Marketing or equivalent. Required language(s): English and Bahasa Malaysia.

Able to read, write, communicate in Mandarin will be a plus point.

Able to perform the task independently with minimum supervision. Good communication skills, coordination and negotiation skills, strong sense of teamwork, and strong execution of work initiative
Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

Professional development
Ability to commute/relocate:

Rawang (48000): Reliably commute or planning to relocate before starting work (Required)
Language:

and can read Mandarin (Required)
Work Location: In person