Job Description

Company Description
At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.
We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives

As our Senior Network and Security Operations Manager you'll be the strategic technical owner for Network services and Cyber Security Operations. Here you'll be responsible for overseeing the operations, administration, enhancement, and protection of network connectivity, virtual private networks, domain services, and cybersecurity operations across the entire IT landscape. This is a leadership role where you are expected to bring thought leadership and a future transformational perspective to managing operations.
Within this position, your scope will cover:

• Providing service ownership and leadership for end-to-end delivery and operations of Network & Cyber Security Operations services, ensuring that IT services are delivered to agreed service levels.
• Managing the day-to-day service delivery of defined IT services provided by both internal and external service providers
• Leading and mentoring the team of high-performing Network, Security and Cyber-Security Engineers, supporting team members with career goals and talent development
• Providing technical support for high-priority incidents and problems, ensuring timely resolution and minimal impact to business operations
• Providing operational reporting and insights updates to technology leadership, including the management of data and reporting of the service and data flow into ServiceNow
• Supporting Head of Technology Operations in budgeting and cost estimations; manage licensing and service costs
• Managing vendor relationships and contracts for performance and compliance, fostering strong and high-performance partnerships

Your technical leadership and capability will include:

• Providing continuous improvement initiatives in relation to network infrastructure, including the management of Internet connectivity, VPN, and Domain Services like Microsoft 365 and Azure AD
• Overseeing the deployment and optimisation of network security measures including network access control for LAN, WLAN, (SD) WAN, WiFi, and remote access services
• Overseeing the storage, management, and governance of data across various platforms including databases and data warehouses, ensuring data integrity and compliance with data protection regulations
• Ensuring the secure operation of Load Balancing and Network Security protocols, leveraging advanced network management tools
• Managing the monitoring, maintenance, and backup of network data, utilising performance tuning tools and database backup and recovery tools to maintain system integrity and availability
• Managing network architecture and cybersecurity, including asset management, network management and monitoring tools (e.g., ServiceNow, Pulse Secure, Ansible)

Qualifications

• 10+ years of experience in network and security within an IT environment or a similar role, with at least 5 years in a managerial/senior managerial roles
• Proven track record of leading a team to deliver against complex technical and business requirements
• Relevant professional certifications such as JNCIE-SEC, CISSP, CISM, JNCIE-ENT, CCNP Security, or similar
• Experience in managing high-availability networks and critical security operations, particularly within a data centre or similar IT-intensive environments
• International business experience would be an advantage

Additional Information

• Be part of 'factories of the future' as we build the infrastructure to support the digital economy, AI and cloud.
• Inclusive, diverse and values-driven working culture
• Hybrid working practices
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.

Skills Required