Job Description

1) Job Purpose To provide 2nd level and 3rd level technical support service for network and customer access equipment to ensure total customer satisfaction and quality service to customers. 2) Roles & Responsibilities Assist in network capacity planning and testing of network equipment. Perform configuration on routers, FEP and MPLS, Frame Relay switches. Involve in Project Implementation e.g. pilot test, project delivery. Disaster Recovery Facilities (DRF) project testing. Standby for any testing, upgrade, installation and implementation. Product specialist - 3rd level support for the below equipment : IBM Front End Processor / Mainframe MPLS Infrastructures DSL Network 3G Network Nortel Passport Switches Cisco routers, LAN switches and networking related equipments; firewall, bandwidth optimizer etc. Networking Reporting/Management System Standby on-site at customer place for monitoring and troubleshooting when necessary. Involve in technical meeting for testing, implementation and installation. Managing network related servers and device security (hardening). Performing backup and recovery operations. Ensure appropriate access privileges are provided to users based on requirements. Generate monthly reports and submit to the Security Manager. Share the post hardening report, backup and recovery report with the Security Manager. Migration/Housekeeping activities. 2nd level support for troubleshooting and operation. Responsible for the quality of developed and supplied software, maintenance, support, installation of hardware and software, etc. adherence to SOP and ISO in all department activities. 3) Security Practices Responsibilities Support security within the organisation through demonstrated commitment and acknowledgement of information security responsibilities. Apply security controls in accordance with established policies and procedures of the organisation. Sought to obtain knowledge, awareness and regular updates in organisational policies and procedures as relevant to the job functions. Protect all secure areas by appropriate controls to ensure that only authorised personnel are allowed to access. Protect all equipments and devices by applying controls established by the organisation to reduce the risks from environment threats and hazard; and opportunities for unauthorised access. Adheres to a good security practices in the use of passwords. Report all information security incidents through an appropriate management channel as quickly as possible. Avoid breaches of any law, statutory, regulatory or contractual obligations and of any security requirements. 4) Qualifying Experience Education Level Possess a certificate / diploma / degree in any information technology /engineering computer science discipline. Experience Preferably have at least 5 years related working experience in the relevant networking area. 2 to 3 years management experience in the information technology profession, demonstrating strong leadership, team building, communication and interpersonal skills. Experience in enforcement of standards, procedures, and methodologies. In-Department knowledge of WAN (MPLS, IP VPN, DSL, Frame Relay etc) and LANs (Token Ring, Ethernet), LAN multiple protocols (TCP/IPv4/v6), and Desktop Operating Systems. Knowledge of Network PC/Server systems.
GLOBAL IT SYSTEMS AND TECNOLOGY SERVICES PROVIDER
Bachelor\'s or Equivalent