Job Description

About the Role

We are seeking a detail-oriented and analytical

Senior Onboarding Specialist (L2 Case Investigator)

to join our compliance and risk team. This role focuses on investigating suspicious transactions, supporting customer onboarding, and ensuring regulatory compliance. The ideal candidate will have strong compliance knowledge, experience in fintech or payments, and fluency in Mandarin and Cantonese to liaise with stakeholders across Hong Kong and China.

Key Responsibilities

Act as Level 2 case investigator, reviewing transaction monitoring alerts related to compliance and risk. Conduct in-depth investigations into suspicious customer activities using internal and external data sources. Prepare clear reports with findings, narratives, and justifications for escalation to Compliance. Support daily customer onboarding and reviews by conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). Verify authenticity of customer documents using internal systems or third-party tools. Act as a "maker" in customer profile verification to ensure accuracy and completeness. Research and analyze customer data with watchlists, databases, and public records to assess risks. Monitor customer accounts and transactions for suspicious or fraudulent activity. Collaborate with cross-functional teams to enhance AML and operational processes. Assist with ad-hoc compliance and operational projects assigned by supervisors.

Requirements

Bachelor's degree in Finance, Accounting, Compliance, or related field. Minimum 3 years' experience in Compliance, Risk, or Operations (preferably in fintech or payment industry). Strong research and analytical skills with the ability to interpret complex data. Excellent attention to detail and organizational abilities. Proficiency in compliance software, databases, and investigative tools. Knowledge of AML regulations, KYC, CDD, and EDD processes. Strong communication and interpersonal skills for cross-functional collaboration. Ability to thrive in a fast-paced and dynamic environment.

Fluency in Mandarin and Cantonese is a must

(due to internal stakeholders and clients in Hong Kong/China).

Why Join Us?

Be part of a dynamic compliance and onboarding team in a fast-growing industry. Opportunity to work on complex investigations and compliance processes. Career growth opportunities with a competitive compensation package.
Job Type: Full-time

Pay: Up to RM13,000.00 per month

Benefits:

Professional development
Work Location: In person