Job Description

Key Responsibilities:

1.Operational Framework & Platform Management


Assist in establishing the infrastructure for pension administration.
Design, implement, and manage the operational framework for the ePension digital platform.

Oversee daily operations, ensuring workflow processes are efficient and effective.


2.Process Management & Compliance


Ensure all operational activities are aligned with relevant regulations, guidelines, internal SOPs, and SLAs. Understand and follow the entire transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management, and Inquiries. Regularly verify submitted documents for completeness and compliance with applicable standards. Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high-quality results.

3.Data Accuracy & Issue Resolution


Accurately input transaction applications and ensure data entered into the system is complete and correct. Investigate and resolve discrepancies, issues, or failed transactions in collaboration with relevant teams. Participate in User Acceptance Testing (UAT) to validate system functionality, identify defects, and ensure proper follow-up.

4.Team Leadership & Coaching


Provide guidance and coaching to team members, especially on technical skills, to maintain high service quality. Regularly update the team on performance goals, achievements, and individual contributions. Able to propose and use a structured approaches to solve complex problems efficiently, share reusable best practices across teams.

5.Performance Monitoring


Monitor and track process productivity to ensure SLAs are consistently met. Ensure the team consistently delivers high-quality service by maintaining adherence to established SLAs.

Requirements:

At least 3 years of experience in operations is required. Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast-paced environment. Strong analytical, interpersonal, and communication skills.
Strong attention to detail and accuracy in data entry and document verification.
Excellent organizational and time management skills. Willingness to adapt and learn in dynamic and transitional environment.
Process diploma or degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or any related field.
Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties. Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule. 5.5-day work week: Monday to Friday (full day) and Saturdays (half day).
100% work in office. Able to work on shift arrangement.
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Job Requirement:

Experience Level

Supervisory level ( i.e. Snr. Exec - AM)

Education Level

Diploma,


Bachelor's Degree

Language

English,


Mandarin

Skillset

Willingness To Adapt And Learn In Dynamic And Transitional Environment.


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Benefits:

Fun

Game room with PS4, FIFA19 and Foosball at all time.

Snacks & Beverages

Vending machines with various snacks and coffee for you to choose from.

Yearly activities

Movie Day, Outdoor activities, Celebration during festive seasons and many more!

Remuneration package

Competitive Salary (way above market rate if you have the right potential!)

Coverage

Insurance and medical coverage.

Allowances

Monthly sports allowance, Yearly department gathering and welcome dinner for new staff.

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Company Overview:

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.
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Kuala Lumpur, Malaysia
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Full Time
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Banking/ Investment Related Services
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