Job Description

A powerful combination

It\'s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we\'re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We\'re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.

We have an exciting opportunity for you to join our team as Senior Operation Manager - FA based in our Tricor Shared Services, Kuala Lumpur, Malaysia. Reporting to the Practice Lead, this full-time and permanent position is based in Malaysia and offers regional coverage, allowing you to make a significant impact to our Financial Accounting department and its\' growth.

Key responsibilities:

• Day to day delivery of client servicing on behalf of business units.
• Capacity and demand management of monthly/annual workloads.
• Work assignment and monitoring to direct staff.
• Create a productive and engaging work environment.
• Measure and report KPIs to business unit and country leadership.
• Ensure TATs are met on client servicing.
• Timely escalation of issues to SSC/BU leadership, or clients as appropriate
• Assist to build and improve the SSC Operating Model.
• Implement process improvement opportunities either in process change or automation (from identification, testing and production release).
• Ensure the SSC profitability.
• Ensure client servicing is conducted in accordance with the appropriate governance and/or regulatory controls.
• Onboard new clients from business units.
• Report to business units on performance and attainment.
• Manage the training and personal improvement of direct resources.
• Raise awareness and promote the SSC.
• Annual budgeting/planning.
• Facilitate training/upskilling.
• Providing effective leadership, supervision and guidance to staff.
• Guiding, training and developing staff in attaining professional competence.
• Effective utilization of staff resources.

P&L Responsibilities:

• Providing effective leadership, supervision and guidance to staff.
• Guiding, training and developing staff in attaining professional competence
• Effective utilization of staff resources

People Management:

• Effective reporting and consultation with Practice Lead.
• Coordination & Communication with Other Divisions.

Clients Relationship:

• Achieve Set Budgets within the group.
• Business Development - assist the Practice Lead in identifying added work scope and possible increase in fees for existing clients.
• Managing Client Relationships - maintaining good rapport with clients.
• Ability to achieve Client Satisfaction & Retention
• Assisting in Cross Sell other Tricor Services
• Actively seeks clients\' feedback on job performance and communicating feedback to staff and superior.

Key requirements:

• Minimum 5 years of relevant working experience.
• Must have supervisory experience and able to manage a team of at least 2 staff.
• Must be able to manage a client portfolio of RM0.5m.
• Must be able to plan/manage, implement all aspects of the Group\'s internal policies.
• Familiar on accounting software is an advantage such as UBS, ACCPAC and SAP software and computer skills is essential.
• Possess good communication, strong analytical and problem-solving skills.
• Good command of both spoken and written English.
• Able to work independently and multi-task as well as a good team player.
• Good interpersonal skills and able to work as a team.
• Good sense of urgency and able to work under pressure.
• Time management skill and good judgement in prioritizing deliverables.

Company Benefits:

At our Tricor Shared Services, Malaysia office, we believe in putting our employees\' well-being first! We provide:

• Regional working exposure in different jurisdiction
• Training and development for career advancement & personal development
• Hybrid working arrangement
• Medical, life, dental, optical coverage
• Study leave and professional membership coverage

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

Location:

MY

Vistra