Job Description

Key Responsibilities

I. Foreign Worker

Immigration and Permit Compliance:

Manage the end-to-end application, renewal, and cancellation process for all foreign worker documentation, including

Visit Pass (Temporary Employment) [VP(TE)]

, Work Permits, and related visas, ensuring all deadlines are met. Liaise directly with the

Malaysian Immigration Department

(JIM), Ministry of Human Resources (KSM), and relevant One-Stop-Centres (OSC). Coordinate the mandatory medical examination process for foreign workers through

FOMEMA

. Ensure all foreign worker files, passports, and permits are accurately maintained and legally compliant.

Welfare and Accommodation:

Oversee and ensure compliance with the

Employees' Minimum Standards of Housing, Accommodations and Amenities Act 1990 (Act 446)

for all provided foreign worker accommodation. Manage accommodation logistics, including cleanliness inspections, maintenance, and ensuring a safe and suitable living environment. Act as a first point of contact for foreign worker welfare issues, cultural adjustment challenges, and language barriers. Manage the security bond process and Check Out Memo (COM) for repatriation upon completion or termination of employment.
II. HR Operations & Administration

Recruitment & Onboarding:

Assist with the end-to-end recruitment cycle for local and entry-level positions, including posting advertisements, screening resumes, coordinating interviews, and preparing offers of employment/appointment letters. Conduct comprehensive onboarding and orientation programs, ensuring all new employees (local and foreign) are aware of company policies, health and safety procedures, and hotel culture.

Employee Data & Reporting:

Maintain and update employee records in the HR Information System (HRIS) and personnel files, ensuring high levels of data accuracy and confidentiality. Prepare and submit periodic HR reports, including headcount, turnover, foreign worker status, and attendance data for management review.

Compensation & Benefits:

Assist the payroll team by providing accurate monthly attendance, leave, and overtime records for both local and foreign staff. Administer employee benefits, including leave applications, medical claims, and insurance processing.
III. Employee Relations & Culture

Compliance & Policy:

Be the go-to resource for employees and managers regarding hotel policies, disciplinary procedures, and Malaysian labour laws (Employment Act). Support disciplinary and grievance handling processes fairly and in line with hotel policy and local regulations.

Engagement & Culture:

Assist in planning and executing employee engagement, social, athletic, and recreational activities (e.g., "Heartist" or "People-centric" initiatives) to promote a positive and inclusive multicultural workplace. Promote the hotel's core values (e.g., Integrity, Respect, Teamwork) throughout all employee communications and interactions.
Job Specifications (Requirements)

Education:

Diploma or Bachelor's Degree in Human Resource Management, Business Administration, or a related field.

Experience:

Minimum of 2-3 years of proven experience in an HR Executive or Senior HR Assistant role,

preferably within the hotel/hospitality industry in Malaysia.

Specialised Knowledge:

Essential:

Strong working knowledge of Malaysian Labour Laws (Employment Act), Immigration Act, and the

Workers' Minimum Standards of Housing and Amenities Act (Act 446).

Demonstrated experience in managing the end-to-end documentation for foreign workers (VP(TE), FOMEMA, etc.) is a significant advantage.

Skills:

Excellent verbal and written communication skills in English and Bahasa Malaysia. Proficiency in other languages (e.g., Mandarin, other foreign worker languages) is a bonus. High proficiency in Microsoft Office Suite (Word, Excel for data analysis, PowerPoint). Experience with HR Information Systems (HRIS) such as SAP is a plus. Exceptional organizational skills, meticulous attention to detail, and a commitment to handling confidential information with integrity.

Attributes:

Customer-focused mindset with a passion for supporting employee needs. Ability to work in a fast-paced, dynamic, and multicultural environment. Proven problem-solving skills and the ability to act as a fair and objective intermediary in employee conflict resolution.
Job Type: Full-time

Pay: RM2,200.00 - RM4,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Professional development
Work Location: On the road