Job Description

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.



Get to Know the Team

As a Senior Product Designer in the Deliveries team, you will join a group of talented product designers, researchers and content writers who are defining the future of how people enjoy their food. Based in Malaysia, you will command a high level of independence and collaborate closely with product managers, engineers, analysts and business teams in helping us define the Scan to Order business for customers who are dining at restaurants. While customers get access to the rich data on the Grab app like menu, popular items, reviews and payment methods; while at the same time providing merchants with better tools to reduce the workload of their staff.

Get to Know the Role

At Grab, we are working hard to create a unified marketplace that allows consumers easy access to multiple merchants so that they can conveniently find affordable food. We are already leading the way with our delivery business and looking for a Senior Product Designer to join the Deliveries design team and help us create the path for our dining business. From helping customers order through the Grab app while dining out and allowing merchants to use the existing POS systems to manage their dining-in customers, this role will need you to think holistically about the Grab Food ecosystem. Join us if you are interested in carving the future of how people eat out at restaurants.

The Day-to-Day Activities

• Define the consumer experience of dining in a restaurant while using Grab\'s ecosystem and the benefits it provides.
• Define the merchant experience of having the Grab merchant app take on the job of taking orders and payment information so that the restaurant staff can focus on other tasks.
• Ability to deep dive into this nascent problem space of delivery apps being used in the world of dining out which is an established industry.
• Ability to get on the ground to do guerilla testing, concept testing, and usability testing for different ideas to help the team define the right solution for dining out customers.
• Work with other project stakeholders to deliver the information architecture, user journey map and wireframe flow customers who will be using the Grab app for dining outside and merchants who will rely on Grab POS to handle dining use cases.
• Advance the knowledge and quality of our consumer and merchant experiences by working across the dining-out problem space.
• Independently deliver artifacts that set the standard for design excellence, from ideation, prototyping, and validation, that can inspire other designers.
• Create high-fidelity prototypes and work closely with the engineering team to develop and ship high-quality product solutions.

Qualifications

The Must-Haves

• Minimum of 4 years of experience as a product designer. Experience in a similar industry would be a plus.
• Excellent understanding of UX design for the web, mobile, or touch devices.
• Working knowledge of common mobile/web and front-end web development.
• Experience with running guerilla testing, concept testing and low fidelity UTs to help the team arrive at the right solutions.
• Good eye for visual design & hands-on experience in user interface design.
• Experience with current and relevant design tools like Figma, ProtoPie among others.
• Ability to prototype and demonstrate design concepts to extended stakeholders.
• Experience in service design, conducting user research through various methods, and ability to translate research finding into tangible product feature requirements or improvements are a plus.

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

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