Job Description

About Theos We are a boutique consulting firm delivering Premier Cyber Services in Asia.
Our mission is to empower businesses to thrive in the new digital security age by helping define and execute strategies to achieve cyber resilience. Practical steps instead of silver bullets.
We value true Passion for Security, Innovation in our Approach and Continuous Development of People. Importantly, we deliver on our commitments.
We are at the growth stage and are seeing tremendous traction. We foster a collaborative, empowering and flexible working environment to enable the delivery of high value to customers. We are passionate about service and do not hesitate to go above and beyond the call of duty when necessary to ensure that we achieve the right outcome for our Customers and our People.
About the Role
We are looking for an autonomous Senior Project / Service Delivery Manager in our fast-growing Customer Success Team.
Reporting to our remote Client Operations Manager, the Senior Project Manager will be the pivotal contact in ensuring that we continuously deliver on our commitments to customers by acting as a combination of Project Manager and Service Delivery Manager, working with our consulting teams and a diverse selection of international and local clients with a primary focus on Malaysian based customers.
We are looking for pioneers in Kuala Lumpur to help us to grow our footprint in Malaysia.
Senior Project Managers are passionate and focused on the Customer Experience. They translate cyber security technical language to client friendly language able to be consumed by managers and senior executives. They are detail oriented with the ability to lift their focus and drive schedules, budgets and delivery for our diverse client base.
This is primarily an on-site role with one of our strategic clients in KL, Malaysia.
Responsibilities

• Ensure the continuous delivery of security value to our customers.
• Project Management: manage engagements from delivery to service introduction, including managing resources, deliverables, timelines, risks, issues, budgets, and reporting.
• Service Management: manage recurring activities from managed accounts including service demand, deliverables, resource allocation, risks/ issues and reporting.
• Collaborate with consultants to identify ways to continuously improve the Customer Experience and Satisfaction.
• Be proactive in recommending and enacting change throughout the company.
• Bring a positive and growth mindset to Theos.

• Passion for customer service
• Strong Project and Service Management experience
• Excellent interpersonal and communication skills
• Proactive attitude
• Willingness to get out of the comfort zone
• Excitement about working in an early-stage business venture
• Relevant Certifications are a plus (PMP, Prince, A-CSPO, ITIL)
• Preferred: 5 to 10 years of experience

• Revenue-Share Bonus
• International Environment
• Personal Development Plan and access to the most recognized certifications
• Company Laptop

• Answers to the screening questions matter a lot! If left unanswered, application will be likely be disregarded.
• If you do not specify a Desired Pay, your application will be discarded.