Job Description

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Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

A successful Senior Research Specialist will be able to provide actionable business input with focus on market entry/expansion and launches. We are looking for someone with expertise and passion in market/customer research, and is expected to serve as the Subject Matter Expert in research methodologies relevant to the mission of each project.

What you will do:

• Provide actionable insights to business through research studies, which include end-to-end project management from questionnaire design to execution to analysis to report writing within project timeline.
• As the primary executor of customer research/studies, you will be required to maintain an organized reporting framework for ongoing and future usage, and ensure consistency whenever execution is done in a collaborative manner.
• Perform insights deep dive based on customer feedback and suggestions
• Keep business abreast of competitive landscape on financial technology and neobank space, identify immediate and future opportunities and threats

Requirements:

What we are looking for:

• At least 2 - 3 years experience in market research.
• Proven experience with research methods including but not limited to qualitative, quantitative, desktop research.
• Capable of conducting research independently and enjoys speaking to customers to understand their behaviors.
• Good oral and written communication skills in English.
• Strong relationship building and interpersonal skills.

What it is in for you:

• The position will be part of a new function setup, there will be large room to co-create and expertise will be relied upon.
• The role will not only collaborate between functions but also across all markets we operate in.
• Discretion on how to apply a vast array of research methodologies and data to solve challenging and interesting business problems.

Benefits:

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone\'s working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Funding Societies