Job Description

Job Title: Senior Operations Executive
Location: Kuala Lumpur, Malaysia
Reports to: CEO / COO (Singapore HQ)
Type: Full-Time

About us

Love and Bravery

is a women's fashion label dedicated to creating statement pieces and versatile everyday wear for the modern woman. Each piece is thoughtfully designed with a focus on quality, fit, and wearability. Proudly designed in Singapore, our brand has grown into a trusted name in fashion across the region.

As a rapidly expanding e-commerce brand with a strong digital footprint and loyal following across Southeast Asia, we're now entering an exciting new phase. We are seeking a proactive and hands-on

Senior

Retail Operations Executive

to support our international expansion and the opening of new retail stores overseas. This is a key role suited for someone who thrives in a dynamic, fast-paced startup environment, and is comfortable managing various aspects of operations from the ground up.

Role Overview

We are seeking a detail-oriented and proactive

Senior Operations Executive

to oversee and streamline daily operations across our HQ, eCommerce and retail channels. You'll play a key role in driving operational efficiency and enabling growth in a fast-moving environment.

What You'll Do:

Store Setup & Launch

Coordinate the end-to-end setup of new retail stores -- including renovations, fixtures, merchandising, and logistics. Liaise with contractors, landlords, and vendors to ensure timely store openings. Work closely with HQ and local teams to ensure brand consistency and compliance.

Daily Operations & Management

Develop and implement standard operating procedures (SOPs) for new stores. Support hiring, onboarding, and training of store staff Monitor daily store operations, sales performance, inventory, and staffing levels Provide operational support to frontline teams to ensure smooth in-store experiences

Inventory & Supply Chain

Oversee stock planning and replenishment cycles Ensure accurate inventory management across all stores Coordinate with supply chain and logistics teams for timely stock deliveries

Customer Experience & Compliance

Ensure stores meet visual merchandising and customer service standards Monitor feedback and support resolution of customer or operational issues Enforce adherence to health, safety, and local regulatory requirements

Cross-functional Support

Collaborate with Marketing, HR, Finance, and Product teams to support retail initiatives Provide regular reporting on KPIs, operational challenges, and opportunities Act as the key liaison between overseas retail teams and HQ

Requirements

Min. 3 years of experience in retail operations or store management Strong organizational and problem-solving skills; can juggle multiple tasks across functions Willingness to be hands-on and travel regularly within the assigned region Experience in store openings or regional retail setup is highly preferred Comfortable working in ambiguity and a startup environment Strong communication skills and ability to work cross-culturally

Bonus If You Have:

Experience setting up new systems or launching new stores/pop-ups Background in fashion, lifestyle, or consumer products Knowledge of regional logistics (e.g., Ninja Van, J&T, Janio in SEA)
Job Type: Full-time

Pay: RM3,500.00 - RM6,500.00 per month

Experience:

Retail Operations: 2 years (Required)
Language:

English well (Required)
Work Location: In person