Job Description

About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
The Senior Sales Engineer (Snr. SE) will lead the technical relationship in a regional territory comprising prospects, customers, and channel partners, developing and implementing a strategy and technical relationships.
The successful candidate will have the ability to work with / and:
End customers
Focus partners
Discover complex security challenges
Drive solutions leveraging the Sophos cybersecurity platform and services
As the Senior Sales Engineer, you will be the aligned technical sales engineering representative and ensure full customer and partner satisfaction by mapping technical solutions for business problems and projects, as well as Channel partner strategies. This role will ultimately lead to the positioning of Sophos as a strategic partner, driving incremental revenue and developing new customer license opportunities in partnership with sales, both in the short and long term.
What You Will Do
The role will require candidates to show a deep understanding of identifying customers' requirements and developing and articulating solutions to address the following: * Gain technical closure of sales opportunities from customers and partners

• Deliver Channel technical enablement to assure Sophos solution competency within the channel and distribution
• Develop Channel Partners and MSPs to outlay solutions applicable to enterprise, midmarket, and Commercial territories, mapping to Sophos cybersecurity platform and services
• Drives sales revenue to meet regional targets
• Establish yourself as a trusted advisor to partners and customers, working with Account Managers and local partners/integrators within your territory
• Act as the primary technical advisor and trusted security consultant for key enterprise accounts and partners in Malaysia.
• Lead technical presentations, demonstrations, and proof-of-concept (POC)engagements to showcase Sophos' capabilities across Endpoint, XDR, Network, Cloud, and MDR.
• Ability to articulate the business value, ROI, and strategic alignment of Sophos solutions.

Customer Relationships: * Advise customers and prospects, delivering high level solution design / strategy across the Sophos products & services

• Recognize new business opportunities in assigned account(s) and helps to build and qualify pipeline of opportunities
• Develop technical relationships with people at all levels including security operations, security & IT architects, security managers and executives where appropriate as defined in account plan(s)
• Develop and maintain in depth understanding of industry sectors, changing needs, and key cyber security drivers
• Ensure that Sophos solutions are deployed effectively by Partners or Sophos Professional Services to ensure customer satisfaction and best customer experience
• Identify and document specific problems at prospects and customers which can be solved through the deployment of a Sophos solution.
• Own and complete the technical sales cycle from early opportunity technical qualification up to a technical closure
• Actively participates in account and territory planning, developing and influencing plans, with assigned account managers and channel partners

Partner / Integrator Relationships: * Work with aligned channel partners in territory and establish long term relationships, proactively working with partners in accounts, leveraging their expertise and/or contacts to drive pipeline and opportunity closure

• Deliver technical partner enablement that will actively build and maintain partner capability with Sophos solutions and Certifications
• Present the Sophos vision & technical strategy coherently and consistently to a technical and business audience, within the Sophos Channel partner community
• Identify opportunities to align with partners and propose / validate solutions, allowing channel partners to lead with Sophos solutions and services
• Develop, grow and maintain a network of key channel partner technical contacts

What You Will Bring

• You must have presales experience and excellent technical knowledge within cyber security, endpoint, and networking: Firewall, ZTNA, Access Points, XDR / EDR, SIEM, SOAR, incident response domain
• Excellent knowledge and experience with a wide variety of IT technologies and security solutions, working in the IT security business
• Email Flow - Exchange / Domino, Cloud Solutions, AV, and Anti-SPAM products
• SOC Operations - IT Process Automation / Orchestration, Managed Detection and Response
• Knowledge and experience with the cyber threat landscape
• Demonstrable experience with Windows, macOS, Linux, routers/switches
• Knowledge of competitive solutions and solutions selling strategies.
• Can work collaboratively with Sales, Marketing, Support, Product management, and be the technical bridge between Sophos and customers, partners, or prospects
• Excellent communication and presentation skills, with an ability to present to varied audiences, including operational to GMs and C-Level when appropriate.
• Industry certification, such as CISSP, CEH, or equivalent vendor certifications

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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply.
What's Great About Sophos?
Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Skills Required