Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.What will I be doing?As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:\xc2\xb7 Complete the relevant Hilton University courses promptly and pass the tests.\xc2\xb7 Be familiar with hotel product knowledge and related activities.\xc2\xb7 Host Customer Journey (site inspection) with clients around the hotel.\xc2\xb7 Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.\xc2\xb7 Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.\xc2\xb7 Prepare proposal letter based on the clients\xe2\x80\x99 requirements, ensures 8 hours response time or not more than 24 hours based on the department SOP. That includes sending contracts to customers and follow-up promptly.\xc2\xb7 Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.

• Maintain accuracy of all reservations and other data in Delphi System including booking of rooms, banquet venues and outlets.

\xc2\xb7 Complete sales targets and related tasks set by the hotel.\xc2\xb7 To monitor or trace on daily basis of all reservation made in the Delphi System, i.e. prospect, waitlist, etc to maintain forecast accuracy.\xc2\xb7 Issue and communicate event requirements to all departments via Group Resume (GR) and Banquet Event Order (BEO), with minimum 7 days prior to the actual event.\xc2\xb7 Conduct, on a daily basis, the banquet coordination meeting with all Groups, Meetings and Events Team Members, Executive Chef, Chief Steward, Beverage Manager, Banquet Operations Manager and F&B Service Manager to communicate the specific information of the requirements of all forthcoming functions and events\xc2\xb7 Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.\xc2\xb7 Ensure credit policy is adheres to with all bookings and all monies are received in the correct time frame. Highlight every issues immediately to Director of Sales (DOS) / Credit Manager.\xc2\xb7 Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.\xc2\xb7 Develop sales plans and obtain approval from the Director of Sales (DOS) or Commercial Director (CD), maintaining and developing customers in the region or industry according to the plan.\xc2\xb7 Maximize sales at all times and effectively forecast team and banquet revenue.\xc2\xb7 Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.\xc2\xb7 Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director (CD) / Director of Sales (DOS)\xc2\xb7 Welcome key customers, team leaders and VIPs to the hotel when they arrive.\xc2\xb7 Handle guest feedback or complaints.\xc2\xb7 Assist the Director of Sales (DOS) to allocate daily work effectively according to the Sales team structure.\xc2\xb7 Actively participate in the development of marketing plans and collaborate to achieve budgets.\xc2\xb7 Coach the Sales team to always ensure that quality services and products are delivered to customers.\xc2\xb7 Lead the Sales team to achieve departmental goals.\xc2\xb7 Conscientiously perform assigned tasks and special tasks assigned by Director of Sales (DOS) / Commercial Director (CD)\xc2\xb7 Assist the Director of Sales (DOS) in recruiting, selecting and training employees to maintain team vitality and stability.\xc2\xb7 Recommend other hotel chains within the group to clients.\xc2\xb7 The department reserves the right to change or supplement the job description if necessary.What are we looking for?A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:\xc2\xb7 Hospitality: Volunteer to provide unparalleled hospitality.\xc2\xb7 Integrity: Do what you should do all the time.\xc2\xb7 Leadership: Strive to be a leader in both your industry and your community.\xc2\xb7 Teamwork: Actively promote teamwork spirit in all work.\xc2\xb7 Ownership: take responsibility for your actions and make decisions.\xc2\xb7 Now: Operate with urgency and discipline.\xc2\xb7 College degree.\xc2\xb7 3 years or above hotel sales and related experience.\xc2\xb7 Good English and Chinese reading and writing skills to meet business needs.\xc2\xb7 Good communication, organization and presentation skills.\xc2\xb7 Able to work under strong pressure.\xc2\xb7 Understand local customers and have strong market analysis ability.\xc2\xb7 Have certain customer resources.\xc2\xb7 Able to lead by example.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton