Job Description

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?


At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.


We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.


Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.


For more information, visit informatechtarget.com and follow us on LinkedIn

This role is based in our Menara Skymind office.

We're now looking for a Senior Sales Operations Specialist to join our Omdia team.

This senior role leads and optimizes the post-sale, order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely with leadership to enhance operational efficiency and customer experience.

Areas of Responsibility & Accountability

Strategic Leadership & Process Management

Leads and oversees

the sales order approval process across multiple business areas and complex deal structures

Develops and implements

business rules and authority frameworks to ensure compliance and efficiency

Drives strategic initiatives

to optimize the order-to-cash process and reduce cycle times

Mentors and guides

junior Sales Operations Specialists and cross-functional team members

Advanced Order Management & Quality Assurance

Manages complex sales orders

including multi-year contracts, enterprise deals, and custom arrangements

Establishes quality control standards

and ensures adherence to data standards across all order types

Leads escalation resolution

for complex compliance and contractual issues

Ensures seamless SAP integration

and troubleshoots system-related challenges

Cross-functional Collaboration & Leadership

Partners with senior stakeholders

across sales, finance, and delivery teams to resolve complex issues

Leads process improvement initiatives

and identifies opportunities for automation and efficiency gains

Provides strategic support

to sales leadership on operational matters and deal structuring

Drives change management

for new processes, systems, and business rule implementations

Performance Monitoring & Reporting

Develops and maintains

advanced reporting and analytics for sales operations metrics

Monitors end-to-end order lifecycle

and implements proactive measures to prevent delays

Establishes KPIs and SLAs

for order processing and customer experience standards

Provides strategic insights

to leadership on operational performance and improvement opportunities

Team Development & Knowledge Management

Trains and mentors

junior team members on complex processes and best practices

Creates and maintains

comprehensive process documentation and training materials

Leads knowledge sharing sessions

and ensures consistent application of standards across teams

Serves as escalation point

for complex operational challenges and customer issues

Qualifications

Experience & Qualifications

5+ years of demonstrable experience

in sales operations, with at least 2 years in a senior or lead capacity

Proven track record

in managing complex order-to-cash processes in a B2B environment

Experience leading process improvement initiatives

and driving operational excellence

Strong background

in quality control environments with focus on data accuracy and delivery

Leadership experience

including mentoring, training, and cross-functional collaboration

Bachelor's degree

in Business, Finance, Operations, or related field preferred

Knowledge & Skills

Technical Expertise

Advanced Salesforce.com administration

and configuration capabilities

Expert-level Excel skills

including advanced formulas, pivot tables, and data analysis

Strong SAP knowledge

and experience with ERP system integrations

Proficiency in business intelligence tools

and reporting platforms

Understanding of financial systems

and billing/invoicing processes

Leadership & Strategic Skills

Process improvement and optimization expertise

with proven results

Strong project management capabilities

with ability to lead multiple complex initiatives

Advanced problem-solving skills

and ability to handle escalated issues

Change management experience

and ability to drive adoption of new processes

Strategic thinking

with ability to identify and implement operational improvements

Communication & Interpersonal Skills

Exceptional communication skills

with ability to present to senior leadership

Strong mentoring and coaching abilities

for team development

Excellent stakeholder management

across multiple departments and levels

Customer-focused mindset

with commitment to exceptional service delivery

Collaborative leadership style

with ability to influence without direct authority

Preferred Qualifications

Experience in technology or data/intelligence industry

Salesforce certifications

(Administrator, Advanced Administrator, or Sales Cloud)

Project management certification

(PMP, Agile, etc.)

Experience with subscription-based business models

Knowledge of contract management and legal compliance requirements

This senior role offers the opportunity to make a significant strategic impact on our sales operations while developing and leading a high-performing team in a dynamic, growth-oriented environment.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.


If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.


Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.


We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

Our benefits include:

Great community:

a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

Broader impact:

take up to four days per year to volunteer, with charity match funding available too

Career opportunity:

the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves

Time out:

annual leave, birthday leave, volunteer days and the chance to work from (almost!) anywhere for up to four weeks a year A flexible range of personal benefits to choose from, plus company funded private medical cover A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more Recognition for great work, with global awards and kudos programmes * As an international company, the chance to collaborate with teams around the world