Senior Service Desk Tech Support Analyst Japanese

Kuala Lumpur, Malaysia

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Senior Service Desk Tech Support Analyst - JapaneseSalary: RM10,000
Location: KL Sentral, Kuala LumpurJob scope & requirements:

Receive, track, answer and resolve calls from business users via phone, chat, and Email.
Perform tasks associated with Invoice to Cash processes such as, invoicing, billing, reconciliation and etc.
Ensure seamless and timely delivery and process of complex as well as normal tasks assigned
Ensure timely communication with clients and colleagues by offering updates and resolutions when required
Ensure adherence to policies and procedures as per organization\'s standards and SOPs
Take part in investigation on queries and errors as well as assisting in developing action plan to drive improvement
Clearly communicate and are proficient in Japanese and English language.
Knowledge in Active Directory, MobileIron, VDI, Office 365, Citrix, SharePoint

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