Job Description

Job Title:

Senior Software Engineer

Key Responsibilities

Collaborate with internal teams and external vendors to provide

end-to-end IT application support

-- including diagnosis, troubleshooting, recovery, restoration, and closure of incidents, changes, or new implementations within the stipulated SLA. Perform

system maintenance

and coordinate

testing activities

(SIT, UAT, Regression, Production, and Disaster Recovery environments). Configure and monitor

automated system alerts

, ensuring proactive performance and availability management. Provide

application and UAT batch run support

with appropriate authorization from project teams or EAD. Work closely with vendors to resolve

unresolved or complex incidents

. Manage

incident logging and ticket queues

-- acknowledge, track, report, and escalate issues in a timely manner for swift resolution. Participate in

root cause analysis (RCA)

and ensure implementation of

permanent corrective actions

. Investigate incidents and application issues, document findings, propose resolutions, and alert relevant teams on recurring or potential risks to avoid service disruption. Provide

status updates and reporting

of incidents/problems to management and stakeholders on a timely basis. Support

planned and unplanned activities

, including standby duties during high-severity incidents and performance issues. Assist in

production deployments

,

technology refreshes

, and

system migrations

, ensuring proper documentation and approvals. Support

system integration testing (SIT)

with GT partners and business users. Prepare and collate

ticket statistics, operational reports

, and other information for management, auditors, and regulators. Actively contribute to

process improvements

in IT support operations and share best practices for continual enhancement.

Technical / Functional Skills

Application Servers:

Proficient in JBOSS, WebLogic, or equivalent enterprise application server tools.

Database & Query Skills:

Experienced with SQL queries using MySQL, Microsoft Access, Oracle, DB2, and MSSQL databases.

Operating Systems:

Hands-on experience with Windows (including Windows 10), UNIX, and Red Hat Enterprise Linux (RHEL).

Technical Frameworks & Methodologies:

Knowledge of RDBMS, Object-Oriented Design and Methodology, and Software Development Life Cycle (SDLC) practices.

IT Service Management:

Familiar with Incident, Problem, and Change Management based on ITIL principles.

Monitoring & Automation:

Experienced in using IT monitoring tools and automation processes for system performance and availability.

Domain Knowledge:

Strong understanding of critical applications related to

Collections and Recovery

and

Consumer Banking

operations.

Banking Environment Expertise:

Sound knowledge of

banking functions

,

operating environments

, and

business processes

within the financial industry.

Job Type: Full-time

Pay: RM9,000.00 - RM10,000.00 per month

Experience:

Software Development Life Cycle (SDLC) Framework : 3 years (Preferred) IT Monitoring Tools and Automation Processes: 3 years (Preferred) o Banking Functions and Operating Environment: 3 years (Preferred) Application Servers: JBOSS, Weblogic : 3 years (Preferred) RDBMS, Object Oriented Approaches : 2 years (Preferred) Operating Systems: Window & Window 10, Unix, RHEL: 3 years (Preferred) Databases SQL query, mySQL, Microsoft Access, Oracle, db2: 3 years (Preferred)
Work Location: In person