Job Description

Your IT Future, DeliveredSENIOR SOFTWARE ENGINEER (VIRTUAL ASSISTANT, INTENT MANAGEMENT)With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Rapid Application Development team is continuously expanding. No matter your level of Software Engineer proficiency, you can always grow within our diverse environment.#DHL #DHLITServices #GreatPlace #SoftwareEngineer #ChatbotGrow togetherYou will be responsible to:

• Develop and implement new chatbots for our business units along clear functional requirements and great conversational experiences at different levels of complexity (minor to high)
• Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents
• Analyzing and understanding business requirements and objectives
• Identifying, evaluating and recommending possible solutions & the best conversational approach
• Experienced with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on Sprint basis
• Focusing continuous improvement of operation support
• Support incident production tickets of deployed/live chatbots
• Communicate with colleagues across the world, lead presentations, workshops and trainings

Ready to embark on the journey? Here\xe2\x80\x99s what we are looking for:

• Ability to understand customers requirements/problem statements and apply the solutions
• Passion to solve business problems with natural language processing (NLP)
• Some experience with coding (Javascript / Python..)
• Passion for cloud-based technologies and Artificial Intelligence
• Passion about great customer/conversational experience
• Excellent written and spoken English (copywriting experience is a plus)
• Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
• Experience with Google Dialogflow
• Degree in IT or relevant field; M.Sc/BE/MCA is a plus
• Experience in development and operation support
• Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow

An array of benefits for you:

• Unlimited Outpatient Medical for employees
• Flexi Benefit Plan \xe2\x80\x93 Customized per individual needs
• Choose any day for your Vacation from Earned Public Holiday (Saturday and Ad Hoc)
• Modern offices with free parking

DHL