Gather information and data to support excellent business analysis services
Support the analysis an organization or business domain and document its business, processes and/ or systems, assessing the business model or its integration with technology
Ensuring user community within project scope are engaged and mobilized
Assisting with execution of gap analysis, identifying project requirements and follow-up until completion
Coordination of testing and follow up
Supporting with knowledge transfer, training, and documentation creation (Job Aids)
Data gathering & analysis
Assisting with implementation of support model
KEY PERFORMANCE INDICATORS
Stakeholder satisfaction, incl. Project Manager, Process Owner, project member, end users and project board members,
Quality of documentation that is required in the project. Scope-, requirement-, analysis-, training-documentation, user manuals.
Realized benefits compared to the expectations
Time to gather requirements and specify the solutions.
Amount of issues and rework in the project.
REQUIRED COMPETENCIES
Ambassador of our DHL behaviors, code of conduct and competencies
Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way
Self-motivated and highly organized with a high level of attention to detail
Energetic, enthusiastic, team player
Able to manage deadlines
Big picture thinking, able to understand implications, and mitigate complications
Can handle stress and works well under pressure
Flexible and adaptable
Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements
Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements
Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand
Proficient in written and spoken communication (English and preferably one additional language)
High level of integrity and discretion in handling confidential information
Strong presentational, interpersonal and intercultural skills
EXPERIENCE, EDUCATION AND TRAINING PREREQUISITES
Vocational, Specialized, Technical certification, or equivalent, ideally in a related field (such as Finance, IT or business)
Solid Finance process knowledge (OTC, FA area)
Beneficial to possess experience/ certifications in:
Project Management, Business Analysis
First-choice / LEAN / Six Sigma
Analytical skills, able to think and act with a cross-organizational and cross-process approach
Excellent communication and presentational skills
Minimum of 2 years working experience in a supporting capacity for Project Management, Business Analysis and/ or Stakeholder Management type of role
Beneficial to have a digital mindset with experience in automated Project Management solutions
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