Provide 2nd level support (including 24x7 rotational on-call), solution administration, system maintenance, monitoring and operation to meet customer SLA/targets.
Implement service request and changes to fulfil user and customer needs.
Drive and pro-active problem management in scope, evaluate and deploy new measures/solution for operational stability improvements.
Defining and setup effective systems faulty detection and monitoring for early pro-active failure detection.
Perform user requirement engineering, FIT & UAT (including test cases creation, test environment setup).
Collaborate and coordinate with all stakeholders to plan and schedule deployment of system releases strategically (combine downtime, minimum production interruptions).
Execute software and technologies refresh activities.
Contribute to global projects.
Your profile You are best equipped for this task if you have:
Min. Bachelor Degree in IT, Computer Science, Computer Engineering or Electronics Engineering with minimum 2 - 3 years working experiences.
Minimum 2-3 years experience in Semiconductor Manufacturing
Minimum 2-3 years experience in systems/IT support
Minimum 1-2 years experience in user requirements handlings
Driving decarbonization and digitalization. Together.
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.
We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant\xc2\xb4s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Does this sound like just the right challenge for you? If so, we look forward to getting to know you!