Job Description

Role Responsibilities Quality: * Prime importance to quality of case review / articulation * Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of >=95% (across Material Role Responsibilities Quality: Prime importance to quality of case review / articulation Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of >=95% (across Material, Major and Minor)] with nil material mistake Action completion for AQI/QCP/IQC within the stipulated time given by the LM Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2022 - Overall quality should be maintained in Green Throughput & Timelines: Should meet the desired throughput numbers as agreed with LM. Self-identify if you are an outlier (+/- 10% variance) and seek early support and intervention to avoid issues and underperformance Zero CAD Breach Timely escalation of all issues with LM/Country and other stakeholder which are pending due to exceptions (Technical Issues, False Risk Events, Manual Cases etc) Risk Relevance (RR): Ensure right escalations to the country and contribute towards improving the RR% The Individual escalation to RR% should be equal or more than the average team RR% (Quarterly) RFI Cancellation and Rework: Monthly RFI cancellation and rework should not be more than 5% of the total RFIs initiated by the individual Measures of Success / Results: Balance qualitative case review progress with team's average throughput. Identify if you are an outlier (+/- 10% variance from team&rsquos average) and seek early support and intervention to avoid quality issues and underperformance Give high priority to quality, work on feedback and request support as required to strive to towards 100% quality score and continuously ensure that weekly/monthly AQI is trending well. No repeat errors Understand the learning from the exceptions noted in QCO / QCP / IQC results. Ensure requisite reworks / actions are completed in a timely manner Be aware of case review progress against the workable cases/ batches and support the team with focused cases reviews to ensure Timeliness/ CAD Any tech or case information related issues noted to be highlighted to the Team Manager and tracked for close-looping Reducing unnecessary escalations, improving quality of escalations & RFI&rsquos, as well as reducing unnecessary RFI&rsquos for self (as applicable) Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Our Ideal Candidate Qualifications For Grade C: 1 to 3 years of relevant work experience in the following areas: AML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types. Analysis skills: able to analyze data trends and out of pattern activities, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking) Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). Role Specific Competencies Quality Throughput & Timelines Risk Relevance About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers