Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement Hybrid



The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Specialist Training with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

Recognized Diploma or Degree in Business or any discipline

Mature and versatile individual with preferably minimum 3-5 years proven in training field or financial services industry in the Insurance industry

Ability to implement different training approaches, techniques & tools to communicate content to empower agents in their selling practices.

Evidence of strong communication skills, conceptual thinking skills, planning/project planning & management skills

Strong technical knowledge in areas of his/her expertise and high willingness to adapt and learn

Self-motivated and ability to work independently with high sensitivity to timelines and deliverables

On the job you will:

Align and implement the aims, objectives and policy of the Organizational objectives, direction and Training Department

Planning & Organizing \xe2\x80\x93 coordinate activities and execution of programs related to planning, development, including field-based follow up follow through training to meet targets across the different distribution channels.

Translating requirements into trainings to groom agents for the next step of their career path

Acquire understanding of key business drivers and able to conceptualize and translate into training content based on the areas of personal development, leadership and branding.

Able to conduct training needs analysis of the business environment to (1) improve, enhance or develop training content and (2) leverage on technology to create tools as way to optimize business productivity or learning effectiveness, in order to meet all the different phases of an agent\'s skills & competency developmen

Influence behavioural change in leadership and sales of the agency force. Assess training effectiveness to ensure incorporation of taught skills and techniques into productive work behaviors

Participate and engage in Agency events, etc

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Manulife