Job Description

Deliver exceptional customer support to users, addressing inquiries and resolving issues promptly and effectively. Guide users through the onboarding process, ensuring they have a clear understanding of how to navigate and utilize platform features. Manage course enrollment processes, ensuring that users are enrolled in their desired courses without delay. Monitor and support participant engagement in courses, addressing any technical or procedural challenges that may arise. Collaborate closely with technical teams to troubleshoot and resolve any platform related issues. Support and maintain the Learning Management System (LMS), ensuring its continuous operation and efficiency. Provide training and guidance to users on how to effectively use the LMS and its features. Maintain comprehensive records of user interactions and issues, providing insights and feedback to improve the user experience. Assist in the development and updating of user guides and support materials.

Requirements and skills

Minimum of 5 years of experience with advanced university degree Advanced knowledge of Incident and Request Management, ITIL certifications, and experience in global service desk environments. Experience with Learning Management Systems (LMS) customer support such as Moodle, Blackboard, or Canvas would be an advantage. Strong technical troubleshooting skills and a good understanding of web-based platforms and desktop technologies (Apple, Microsoft Windows, Android) and browsers. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Highly organized with strong attention to detail. Ability to work independently and as part of a collaborative team. A proactive attitude with a strong commitment to providing exceptional customer service Must be able to work in

standard working hours (

following Lyon, France time zone

)

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM4,550.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person