Job Description

Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La\'s Customer Engagement and Process Transformation center (CEPT-KL), plays an integral part in supporting the operations of Shangri-La hotels worldwide.Powered by people from various backgrounds, the Shangri-La CEPT-KL family is united by the passion to delight, to learn, and to share knowledge.Growing exponentially, the award-winning Shangri-La CEPT-KL is constantly on the lookout for highly motivated and talented individuals.We\'re looking for someone extraordinary. Someone with a meticulous and innovative mind, skillful, and with a thirst for knowledge. Is it you, we\'re looking for?You are responsible for (but not limited to):- Coordinate with different stakeholders for system administrator tasks, including assigning access rights, maintaining system security, and creating and maintaining chart of account
- Provide day-to-day technical assistance to users of financial systems
- Assist in planning and coordinating the implementation of system upgrade projects, change requests and system releases
- Communicate with different stakeholders within the company and prepare project documentation, including business requirements, business flow diagrams and user manuals
- Assist in monitoring major project activities and rollout plans
- Provide reporting and weekly updates on all ongoing projects
- Prepare User Acceptance Test plans, and provide support and training to end-users
- Work closely with external vendors for any new financial system(s) implementation
- Perform other ad-hoc projects and assignments as requiredTo succeed in this role, you should have the following skills and experience- University graduate in Business Administration, Finance, Information Systems or related disciplines preferred
- Good command of written and spoken English and Chinese
- 3-5 years working experience in Accounting System implementation and support is highly preferred
- Experience in using Oracle Opera, Infrasys POS, and the Central Reservation System is preferred
- Proficient in MS Office, including Excel, PowerPoint, Word, and VBA programming experience.
- Self-motivated and demonstrates the ability to multi-task and work independently
- Good communication, organization and analytical skills
- Previous experience in the hospitality industry is an advantageWhat\'s in It for You?

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week.
• Earn attractive monthly salary.
• Discretionary performance-based bonus and incentives.
• Career development opportunity.
• Socso, EPF, EIS and medical insurance coverage.
• Annual Preventive Health Screening.
• Annual Leave.

Shangri-La Hotels & Resorts