Job Description

Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Deploy and configure Office 365 (o365) and Google Workspace (GWS) applications and services such as Exchange Online, SharePoint Online, InTune, Teams, OneDrive, G Drive, G Talk and others based on organizational needs.
• Manage o365 and GWS security configuration such as mail rules, conditions access and others.
• Manage user identities and permissions within o365 and GWS, including user provisioning, deprovisioning, and license management.
• Implement and maintain security policies, perform regular security assessments, and ensure compliance with data protection regulations.
• Provide support for o365 and GWS issues, troubleshoot and resolve technical problems related to applications, connectivity, and performance.
• Monitor o365 and GWS services' performance and proactively identify and address potential issues. Optimize service configurations for efficiency and cost-effectiveness.
• Implement MS Active Directory group policies and other security configurations.
• Maintain comprehensive documentation related to configurations, processes, and procedures.
• Support various cloud-based environments, including IaaS and PaaS.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree, in Computer Science, IT, Systems Engineering or a related qualification.
• Minimum 5 years of working experience in managing and administering collaboration platforms in an enterprise environment.
• Certification of Associate Google Workspace Administrator or Microsoft 365 Certified: Administrator Expert is preferred.
• Expertise in o365 and GWS including administration, security and third-party integrations.
• Deep understanding of enterprise IT policies, cybersecurity, and compliance frameworks.
• Excellent troubleshooting skills and the ability to manage complex technical issues in a large-scale environment.
• Experience with identity and access management (IAM), SSO, and multi-factor authentication (MFA) integrations.
• Deep understanding of Microsoft Active Directory architecture, security configuration, group polices management, AD schema extension and certificate authentication.
• Sound knowledge of MS Active Directory integration with Azure AD or Azure Hybrid.
• Demonstrated excellent teaching, problem-solving, communication, and interpersonal skills.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit .

Skills Required