Job Description

SUMMARY Digital Workspace service is looking for a new team member! Digital Workspace service runs and maintains the global hosting infrastructure and its components within the ITS data centers as well as providing countries with remote infrastructur SUMMARY Digital Workspace service is looking for a new team member! Digital Workspace service runs and maintains the global hosting infrastructure and its components within the ITS data centers as well as providing countries with remote infrastructure management and support. Our goal is to ensure that the organization has the right knowledge and capabilities to deliver 1st and 2nd level support for infrastructure, keeping the infrastructure up and running 24x7x365 The role of Senior System Support Specialist is to provide proactive and reactive support for Production services, supporting production and non-production systems running in ITS within the specified area of responsibility TEAM INTRODUCTION As a Senior System Support person in Digital Workspace service we support, maintain and monitor the datacenter infrastructure (Prague and Kuala Lumpur) 24 x 7 and ensure that underlying infrastructure (hardware, operating systems, databases, and middleware) availability meets the agreed Service Level targets.. WHAT YOU WILL DO . To undertake proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service. To improve system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre. This includes O/S (Unix, Windows, Linux) databases (Oracle, Informix, MySQL, Sybase, MSSQL, Teradata), Unibol, Storage Area Network, Spoolers etc. The operations tools include HP Open View Operations, Mercury TOPAZ, and Tivoli Maestro). Engages with project management to confirm that infrastructure components meet the acceptance criteria and are to the required standard. . Supporting business critical applications running within the area of responsibility of Production Services in ITS globally . Documenting best practices and adhering to formal standards and processes as currently laid down . Assessing, developing and implementing the infrastructure and server builds . Gathering, assessing, and communicating critical information on a timely basis, by interacting with a broad set of teams . Obtaining timely information from a variety of stakeholders . Maintaining and helping further development of appropriate cost models to reflect changes in technology and provide key input to the overall Charging Model . Learning continuously keeping up with all the quickly changing technologies and/or customer or ITS needs . Assist with execution of Release to Production activities, acting as Internal Quality Gate . Manages internal projects focused on hardware infrastructure improvement with related activities such as project planning, resource planning and reporting . Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests . Delivery of pre-sales advice and consultation on technical architecture and production standards . Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales' APPLICATION YOU WILL USE: . Windows OS . Anti Virus Infrastructure and Anti-virus client softwares (Symantec Endpoint Protection, MS defender, Qualys ) . Cybereason Endpoint Detection and Response Platform Extended Detection and Response Solution . MS office (word , Excel , Powerpoint) . Power BI Reporting tool WHAT YOU SHOULD HAVE: . Degree in Computer Science, Information Systems or equivalent experience . Minimum 5-8 years of Desktop Support experience in Windows-based environment in security workspace . Excellent knowledge with Anti Virus Infrastructure and Anti-virus client softwares (Symantec Endpoint Protection, MS defender, Qualys .etc) Extended Detection and Response Solution .Vulnerability Assessment with cloud solution . Knowledge on SQL query, Reporting is added advantage . Excellent written and interpersonal communication skills. . Excellent knowledge of English Language (both spoken and written). . Confidence in trouble shooting and problem solving. . Manage coordination with Local IT to improve compliancy . Knowledge Management and documentation . Incident and Problem ticket analysis and trend analysis . Document technical process and procedures in a clear and understandable manner . Liaison/Knowledge transfer between GPWSNGWS services and Service DeskCountry IT. . Manage request for Change WHAT IS THE PLUS POINT (S) ITIL Foundation/ Certification knowledge a plus. WHAT YOU WILL GET FROM US Great team of IT professionals with global working exposure Flexible Benefits - customized according to individual needs On-going professional and technical training and certifications A multicultural environment in modern offices Choose any day for your vacation from earned public holiday (Saturday and ad hoc) Smart casual everyday Global internal job opportunities available within DPDHL Unlimited Outpatient Medical Home office possibilities Sounds good Start your application now!