Job Description

Role Responsibilities

This role resides within the Standard Chartered Bank\xe2\x80\x99s Technology Business Management Office, under TTO Performance Management organization. The TBM Office is responsible for delivering greater cost transparency through the TBM program, engaging with stakeholders across the organization in adopting TBM best practices and embedding the discipline of managing \xe2\x80\x9cIT like a business\xe2\x80\x9d. The team is responsible for the management and ongoing enhancement of the Apptio platform at Standard Chartered Bank.

Responsibilities*

Strategy*

The Senior TBM Technical Analyst will be responsible for:

• Providing modelling and associated report development and implement solutions for TTO and TTO Finance stakeholders within the Apptio platform enabling unit costing of IT services
• Manage and support the timely delivery of the agreed key TBM team deliverables via multiple action tracking documents and be part of the change the bank strategy
• Provide innovative ways to solution new Actionable Insights through a structured stakeholder engagement program
• Providing subject matter expertise for the SCB Apptio solution and act as technical support for maintaining the integrity of the tool and ensuring it is fit for purpose to support the business needs

Business*

Role Tasks & Deliverables

• Ensure smooth delivery of revisions to configurations in line with the TBM framework and stakeholder requirements
• Create and maintain models and reports using the TBM Studio within the Apptio platform
• Work in collaboration with the various data sources / data providers and drive continuously for data quality and completeness
• Drive a continuous improvement approach to refining the methodology, reports, and quality of data inputs in partnership with key TTO and TTO Finance stakeholders.
• Ensure good housekeeping within the Apptio tool by driving a \xe2\x80\x98hygiene\xe2\x80\x99 set of controls around naming conventions, timeliness of updates, standardisation, removal of old data etc.
• Manage the design and implementation of \xe2\x80\x98change windows\xe2\x80\x99 to accommodate structural changes in the organisation that has a downstream impact on Apptio
• Embed a rigorous set of processes for delivering month end data load and report validation requirements
• a check on the performance of the application by liaising with the vendor teams / help desks and ensure application uptime and availability
• Review the model fallout regularly, identify the root cause and ensure that they are addressed in a timely manner
• Address the queries related to report and associated data on a timely manner responding back to the requester on an ongoing basis
• Ensure that schedule of planned service changes is well documented and support the creation of release notes
• Formally raise all system, operations, and performance issues with Apptio using the established incident process
• Work with the Apptio to manage any systems maintenance outages, successfully apply bug fixes/patches where required, and help upgrade when major releases become available
• Engage with vendor regularly to review the performance of the Apptio environments
• Ensure solution is kept within the risk and compliance frameworks of the bank

People & Talent*

Essential

• The role will suit individuals who can couple a strong understanding of technology cost information with the provision of business insights
• Experience of building and maintaining software analytic and reporting tools
• Advanced knowledge on IT systems and processes
• Experience on conducting software functionality training in a clear and concise manner
• Strong ability to craft and edit stakeholder communications
• Knowledge about various file types (excel, csv, delimited, etc.)
• Knowledge about routine monthly load process cycle
• Knowledge of how a web application functions
• Good knowledge of IT landscape of a large financial service organizations
• Strong Knowledge business intelligence / data modelling and analytics tools and techniques
• Knowledge of basic accounting terminology and cost allocation, service pricing and recharge processes
• Advanced Excel skills with VLOOKUP and pivot table expertise
• Highly analytical and can quickly visualize data flow and underlying dependencies from bird\xe2\x80\x99s eye perspective
• Logical skills, to be able to understand logical if statements and understanding of various datatypes
• Able to work diligently and meticulously meet firm deadlines
• Keenness to learn new tools and techniques quickly - on the fly, on the job, on the go
• Able to handle difficult situations calmly and can consistently deliver tasks which includes report creation to mapping configuration using Apptio
• Self-motivated and self-starting attitude
• Ability to respond to stakeholder and colleague queries in a prompt and complete manner
• Filled with the desire to do well and make a mark for self
• A team player who shares the knowledge cares for the best interest of the team and its progress
• Reasonable level of presentation, persuasion, and negotiation skills

Desirable

• TBM certification: Certified Technology Business Management Executive (CTBME)
• Project management certification: PMP by PMI or CBAP by IIBA
• IT service management best practice framework certification: ITIL
• Experiences with UI/UX or Dashboard design
• Apptio-specific knowledge on data modelling and allocation ways would be desirable
• configuration and development using RAD or any other equivalent methodology
• Skilled in relational database structures and skilled in database like Microsoft Access
• Skilled in resolving data discrepancy and configuration issues through analysis of data pattern, data relation and dependency analysis
• Automation skills to improve the manual processes using interpreter driven scripting languages like VB or Macro scripting would be an added advantage
• Skills to convert file types interchangeably to suit system requirements
• Facilitating the training of new Apptio users

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• TTO & TTO Finance

Our Ideal Candidate

• Excel, Macro, Formula, Pivot Advanced
• Apptio Skills Entry
• Scripting Skills (VB or Python) Advanced
• Data Relationship Visualization Advanced

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered