Job Description

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the team
We're a diverse, passionate group driving productivity and engineering culture through knowledge management, engagement, and training.
Our Mission Empower Tech Grabbers to excel by providing a centralized hub for technical documentation, self-paced learning, and engaging onboarding.
Innovation We use AI-driven tools and automation to enhance learning, improve documentation, and scale knowledge sharing.
Get to Know the Role
We're a diverse, passionate team transforming Grab's engineering culture through knowledge management and training.
This role meant to shape Grab's knowledge culture by creating clear, impactful technical content. Collaborate with engineers and PMs to lead documentation and training programs.

• Focus: Engineering excellence, onboarding, documentation
• You will report to the Manager of Tech Learning and be based onsite at Petaling Jaya, Malaysia.
• Ideal candidate: Passionate about simplifying complex ideas and scaling knowledge.

The Critical Tasks You Will Perform

• Oversee end-to-end Documentation as Code programs
• Guide strategy and improvement for technical docs & knowledge-sharing
• Partner with engineers to produce accurate, scalable content (stability, on-call, resiliency)
• Embed docs into product/engineering workflows
• Identify gaps and promote a learning culture
• Establish content standards & templates
• Develop onboarding guides, sample code & training
• Review and refine team documentation for quality/usability
• Improve Grab's technical brand by blogs/articles
• Use AI tools for smarter content creation
• Mentor junior technical content developers

Qualifications
What Essential Skills You Will Need

• 6+ years in technical writing, developer docs, or content strategy
• Information architecture and user-focused content skills
• Experience documenting technical features with engineering teams
• Hands-on with Docs as Code (Markdown, Git, CI/CD)
• Knowledge of SDLC, infrastructure, Git, microservices
• Collaboration with engineering, product, design
• Background in learning/dev enablement programs
• AI-curious: automation, smart search, or doc assistants

Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Skills Required