Job Description

:In this Role, Your Responsibilities Will Be:

• Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

• With advanced Product, Platform, System technical knowledge, and industry expertise a Senior TSE accompanies our customers at any point of the Customer Journey, resolving technical issues to ensure customer success.
• Partners with Sales to recommend a support strategy for targeted accounts.
• Resolves platform and systems issues escalated by NI Stakeholders across all regions.
• Manages critical escalations to R&D and maintains relationship with R&D Support Coordinators and Developers.

• Builds customer & department technical proficiency through standard services

• Educates other TSEs through advanced or customized trainings & continuous educations.
• Provides paid technical consulting (e.g., upgrade assistance, code reviews, project onboarding) when the predominant need is platform and system expertise. displaying technical proficiency and good communication with stakeholders, and scope/risk assessment skills demonstrated through Technical Assessments.

• Captures and documents knowledge/processes to enable self-service resolution and department proficiency.

• Consistently recommends KCS methodology in all cases and escalations, reviews and validates technical accuracy in top utilized content, enabling customers to self-serve by influencing and curating a healthy knowledge base.
• Identifies content gaps and provides feedback to the content team.
• Partners with R&D to create and update internal training and product documentation
• Collaborates with Services Engineering in the creation/update of New Product/System Support Plans partnering with R&D, product planning and Support Operations. Communicates the strategy with their region.

• Advocates for the customer experience within the company

• Provides feedback on improvements to the customer experience to relevant teams cross-functionally
• Reports design, reliability, or maintenance issues or bugs to R&D
• Contributes to team development by sharing customer insights

Who You Are:You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals successfully.For This Role, You Will Need:

• Proficiency in English
• Bachelor of Engineering or Computer Science required;
• Strong interpersonal communication and soft skills
• Strong problem-solving skills, curious, motivated to learned and excited with new technologies
• Fresh graduate is encouraged to apply
• Required to be working in NI office and also customer's site
• Availability to travel up to 20% of time throughout Asia Pacific.

Preferred Qualifications that Set You Apart:

• Bachelor's or equivalent experience in Electrical Engineering, Computer Engineering, or Computer Science.
• Experience in Customer-Facing roles
• Knowledge in LabVIEW, NI TestStand and NI software and hardware

Our Offer to You:By joining Emerson, you will be given the opportunity to make a difference through the work you do.Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our and about .If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .About Us:Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!No calls or agencies please.

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