Job Description

Join a team recognized for leadership, innovation and diversity

THE FUTURE IS WHAT WE MAKE IT

Senior Technical Support Professional

Bangsar South Kuala Lumpur

At Honeywell, we make a lot of incredible things. But most importantly, we make the future and are looking for people to join our team of a global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform.

We are currently seeking a Senior Technical Support Professional to join our team in our Bangsar South, Kuala Lumpur office.

Key Responsibilities

• Handle internal and external customer related issues and concerns
• Point of escalation for Tech Support & Exp Tech Support Professionals.
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Develop FAQs, Technical Tips, and \'How-To \'videos on Hardware and Software applications
• Assist in the development of internal documentation
• Read and comprehend technical documents, quick start guides, and configuration documentation
• Liaising with Product management and senior engineering specialists for problem resolution
• Work with offering and Engineering on new product testing and technical documentation
• Host and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
• Manage and maintain the Training and Knowledge Retention Plan for Technical Support
• Conduct the certifications trainings for internal and external customer.
• Responsible to deliver Tech Support Revenue AOP
• Actively participate in departmental activities and initiatives
• Document all tasks and project activity in Salesforce.com Project Logs
• Maintains acceptable call evaluation requirement
• Maintains acceptable VOC requirement
• Up to 10% travel

Key Experience & Capabilities:

• Bachelor\'s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
• Min 10 ~ 12 years of relevant experience in configurations of FIRE/ SECURITY/ BMS Products in the field or min 6 ~ 8 Years of experience in providing technical support of these products.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Excellent Project Management Skills and Presentation Skills.
• Good Understanding of Rapid Problem Solving and Six Sigma Lean Principles.
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL
• Basic understanding of electronics concepts
• Experience with LAN/WAN network technologies
• CompTia N+ / CCNA certification / Windows Service Administration/ Niagara Advanced TCP Certification/ LEED Certifications
• Have good Understanding and experience of NFPA / IS Standards.

About Us

The world is changing. And it\'s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We\'re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We\'ve been innovating for more than 100 years and now we\'re creating what\'s next. There\'s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at

If you believe what happens tomorrow is determined by what we do today, you\'ll love working at Honeywell.

The future is what we make it. So join us and let\'s do this together.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on how we process your information in the job application process, please refer to .
If a disability prevents you from applying for a job through our website, . No other requests will be acknowledged.

Copyright \xc2\xa9 2020 Honeywell International Inc.

Additional Information

• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WILAYAH PERSEKUTUAN 59200 MYS
• Nonexempt

Global (ALL)

Honeywell