Contact potential guests by telephone to sell a discounted holiday package.
Make outbound dials to contact potential guests and meet all efficiency guidelines set forth.
Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
Employ an empathetic, listening, problem-solving approach to overcoming objections and persuade the guests to attend the preview presentation.
Support the customer\'s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
Ensure all guests meet the qualifications and details of the participation of each offer as set forth and ensure timely and accurate documentation of such.
Effectively manage Company assigned leads for maximum conversion to preview presentations.
Perform clerical or other reasonable duties requested by the Telemarketing Team Leader.
Job Requirement:
Candidate should possess SPM, Diploma / Advanced Diploma, bachelor\xe2\x80\x99s degree, or equivalent in any field
Preferably at least 3 years of doing outbound calls/Telesales
Excellent communication skills in Mandarin language for both spoken and written
Able to work independently in a fast-paced environment
Good team player, positive attitude, and eager to learn
Fast learner and able to adapt to changes
Ability to multi-task, prioritize and manage time effectively
Demonstrate teamwork all the time
Willing to work under pressure
Open for Malaysian, full-time job
Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.