Job Description

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• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem-solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer\'s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of the participation of each offer as set forth and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Team Leader.

• Candidate should possess SPM, Diploma / Advanced Diploma, bachelor\xe2\x80\x99s degree, or equivalent in any field
• Preferably at least 3 years of doing outbound calls/Telesales
• Excellent communication skills in Mandarin language for both spoken and written
• Able to work independently in a fast-paced environment
• Good team player, positive attitude, and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure
• Open for Malaysian, full-time job
• Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.

Brandt Business Services Sdn. Bhd.