Job Description

About the Role
Are you an experienced UX designer with a passion to lead?

The global User Experience team at SWIFT is seeking a confident, outspoken, versatile UX analyst to design the next generation of financial technology products and to help lead the local UX team.

About the User Experience team

Within the Product division, the User Experience (UX) team works with the various product owners, business and technical experts in our Agile organisation to help define and design useful, usable, efficient, best-in-class applications and products. We are a global team with members on 3 continents working together as one.

What to expect:
As senior UX analyst you will be responsible for the product design for financial software applications. In the early stages of a project you'll collaborate with the product owner/manager to analyse user/customer needs/wants and use this knowledge in defining useful product features. You'll then work with a team of UX experts to design usable and efficient application front-ends and GUIs. You'll facilitate usability tests, internal workshops and review sessions to refine designs and specifications. You'll collaborate with IT delivery teams to ensure that product designs and specifications are implementable and correctly interpreted.

In your role as team coordinator, you'll assist the Global Head of UX with day-to-day team leadership, communication, planning and reporting. You'll help with coaching junior team members as needed.

You key activities will be:

• User needs analysis including preparing and conducting user interviews, contextual inquiries and user workshops.
• Creating, documenting and maintaining user personas.
• Task and activities analysis. Creating storyboards, user journeys, flow diagrams.
• Conceptual modelling, information analysis and information architecture and in particular in the context of complex software products.
• Interaction design and UI design for complex software products.
• Building mock-ups and prototypes of GUIs for complex software products. Prototyping with Figma and Axure.
• Documenting software front-end specifications.
• User testing - preparation, conducting and results analysis of usability tests.
• Perform product design reviews or heuristic evaluations.
• Present solutions / concepts. Persuade others.
• Supervise and co-lead a team of UX professionals.
• Assist with team and work planning, resource allocation and cross-team communication.

What will make you successful

• 5+ years of professional experience in a UX role with proven track record in the domain of software product UX design.
• You are a mindful observer of human behaviour.
• Empathy is part of your nature. You feel users' frustration and understand their points of view.
• You deeply believe that a product needs to be not only useful but also easy to use. You can explain the difference between these two product properties.
• Strong business analytical skills: ability to quickly grasp complex business context of a product or service; ability to quickly study and analyse customer requirements and functional specifications.
• Technical understanding & vocabulary - You understand how systems work; you can understand and speak engineers' language.
• Very strong inter-personal skills. You have the ability to establish, coordinate and facilitate relationships with business and IT units. You are able to independently and confidently facilitate UX related discussions with/between project stakeholders and to assertively present and communicate UX activity outcomes.
• You are a fast learner.
• Excellent English, both written and spoken is a mandatory pre-requisite.
• Experience with leading teams is a plus.
• Financial software product design experience is a plus.
• General experience in software product management is a plus.
• Experience in Lean/agile UX is a plus.
• University degree (or equivalent) in industrial/product/interaction/information design, human factors, human computer interactions, ergonomics, applied psychology, (interactive) communication, (new/interactive) multimedia, anthropology, product marketing, informatics, engineering.

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:

• Tsvetomir Vassilev - Head of UX (Hiring Manager)
• Victor Ooi - Recruiter for the position.

What we offer

We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.